on 02-22-2013 4:04 AM
Hi experts,
Can anyone help me with the templates for preparing " user manual " for the end user or contents that needs to be included in it.
Hi,
When it comes to pi end users will not be using the systems as developers and basis admins.
if you are having some front end applications where users will be participating then you need users manual. Generally this user manual explains how to fill the fields, fields meaning, navigation,etc..
Regards,
Muniyappan.
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Hi,
end user meaning - admins ? we already have admin guide where all procedures are more or less described so is there anything more you'd like to prepare ?
in any case already existing documents are a good starting point and we have tons of them for both admins and developers,
good luck,
Regards,
Michal Krawczyk
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Hi Michal,
thanks for your response.
end user meaning - admins ? we already have admin guide where all procedures are more or less described so is there anything more you'd like to prepare ?
Not for admins, its for Core users.
Can you please provide some documents or links for the same.It will be really helpful.
My client is implementing PI for the first time. So they need user manual for PI server. Which should includes all PI operations.
Thanks in advance for your help.
Regards
Bhargava krishna
Hi,
>>>Not for admins, its for Core users.
there are no core users - only admins (ID, basis) and developers (only developing interfaces)
for developers better to suggest a real PI traninig classes: bit400 and the rest of BITs
this way they will learn what they can do in PI, for admins there's BIT480,
Regards,
Michal Krawczyk
Hi experts,
please provide me some inputs...
Regards
Bhargava krishna
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Hi Bhargava,
User manuals are mainly for Application systems. PI being a middleware requires a manual (or guide) from a sustenance point of view. So it will be specific to errors in PI and where to report and what procedure to follow. Who will be the business POC for different process towers who need to be informed if an interface fails based on how business critical an interface is. What is the criticality (High, medium and low) and the SLAs which will be on a project level but different for PI.
It will be more procedural than a manual. End users won't even be logging on to PI to be honest.
Hope it helps!
Ambrish
Hi,
you mean to say, we have to include
--> all monitoring procedures
--> how to trouble shoot if issue occurred.
--> To whom should we inform if that particular interface failed.
since my client is implementing SAP PI for the first time, he is asking for PI user manual.
I have already given the PI training and explained all the scenarios to the client.
We are about to close the project in another 45 days. later he should be take care of PI.
I have never prepared user manual before in my previous project.
Regards
Bhargava krishna
Hi Bhargava,
I assume client itself is trying to support PI post go live.
If such a manual is a project deliverable, I would suggest to provide basic transactions with screenshots for monitoring (sxmb_moni and RWB for end to end) with screenshots and examples, error handling procedure for each interface, links on how to resolve such errors and who (business owner) should be informed in case an interface fails.
Also, include Basis team for specific procedures related to general system health and well being.
This would make up a nice training document (client can call it user manual).
Ambrish
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