BO v4.0, BW v7.0 and SAP Note#1798197 - Schedules fails with error "Database error: Unable to connect to SAP BW server Incomplete logon data.. (IES 10901)"

[Former Member]

Hi Experts!

We have the scenario described in the following SAP Note:

SAP Note#1798197 - Schedules fails with error "Database error: Unable to connect to SAP BW server Incomplete logon data.. (IES 10901)" in BI 4.0

Our systems are BO v4.0 and BW v7.0.

The errors are:

BO:
Document Type: Web Intelligence
Status: Failed
Error Message: Database Error: Unable to connect to SAP BW server Incomplete logon data.. (IES 10901)

BW:
CALL_FUNCTION_SIGNON_INCOMPL

Error analysis: The logon data for the user " " is incomplete.

The SAP Note#1798197 states the workarounds are SNC or STS, but we have been unable to get that to work. We have worked with SAP Support but they have also been anable to get that to work.

This seems to only happen during a high volume Bo scheduling situation.

Has anyone experienced this? If so, have you solved it with SNC or STS or another workaround? If so, how did you do it?

Thanks for any help you can give us!

Regards,

John Stephens

[former_member182342]

Hi John Stephens,

Even I also faces same issue.I also tried same SNC setting but its not working.SAP told us

when you are scheduling report don't logoff from BI launch pad instead close the window by clicking 'X' button at right corner.

It resolve my issue.

I hope it will help you.

Regards,

Anish

[Former Member]

Hi John,

I have exactly the same error.

Did you solve it?

Best regards,

Dolors

[former_member188911]

Hi John,

what SP and Patch level are you on?

Do you have a CSS message number so I can take a look at this.

Thanks

Best regards,

Simone

[Former Member]

Simone,

Any assistance would be appreciated!!

SAP Message Number: 118813/2013

BW System:
Software Component:SAP_BASIS
Release: 701
Level: 0007

BO System:
Build Date:  2011/03/23:09:57:49 
Build Number:  641 
Product Version:  XI 4.0

-john

[former_member188911]

Hi John,

thanks for the info. I see the CSS message is closed. However, you are on Patch 2.13 and this is probably fixed in Patch 2.21 (ADAPT01645244) , you should have a try with this Patch level which happens to be the latest available.

Thanks

Best regards,

Simone