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BO4 - users experiencing freezing in WEBI

Hi,

Intermittently, users are reporting system freezing e.g in editing a report and cannot exit it/log off etc.

Similarly if hit Cancel nothing happens.

Sometimes alot of underlying database activity on the warehouse server on which the bo4 cms database sits.

How is it best to resolve this/stop it happening.

Checked the logs nothing obvious.

Thanks

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4 Answers

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    author's profile photo Former Member
    Former Member
    Posted on Feb 22, 2013 at 09:01 AM

    Hello Philip,

    Which application server your using?, Is this the same issue with all reports?, If the issue with some reports, try to run the report query on database and observer how long query is running on the database.

    Regards,

    Santosh

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 27, 2013 at 10:40 AM

    Hi,

    if you use the iE8 or IE9 so please run it with the compatibility mode.

    Best regards,

    Mohamed AISSA

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 21, 2013 at 09:13 PM

    Philip,

    BI Version with patch?

    IE Version?

    Java JRE version on client machine?

    CMS/Audit DB information?

    -- Gopal

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  • Posted on Feb 22, 2013 at 03:15 AM

    Philip,

    Can you check with CPU and Memory utilization as well along with the above for compatibility?.

    Regards,

    Mani

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