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Former Member
Feb 20, 2013 at 02:39 PM

BusinessObjects 4.0 Error: Server *** not found or server may be down (FWM 01003) null


We currently have 3 SAP BusinessObjects landscapes Dev, Test and Production. After a recent reboot we have started having problems with our Dev and Test environments. When I try to log into Launch Pad or CMC and put in the user name and passord I get the following error.

“Error: Server BODEV not found or server may be down (FWM 01003) null”

This also happens in our test environment but not in production.

I can log onto the server see the Central Configuration Manager and is shows Tomcat as running and also the Server Intelligence Agent as running. The only difference in Dev and production is if I look at the properties for the Server Intelligence Agent and then look at the config tab, in production it comes back saying the CMS belongs to cluster. When I do this in Dev I get the following error.

Failed to retrieve cluster name from the database. Reason: BusinessObjects Enterprise CMS: Unable to connect to the CMS system database "ORCL", Reason: ORA-12154: TNS:could not resolve the connect identifier specified.

Any ideas as to why we get this error on 2 servers out of the 3 and why a reboot would have caused this?