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BusinessObjects 4.0 Error: Server *** not found or server may be down (FWM 01003) null

Former Member
0 Kudos

We currently have 3 SAP BusinessObjects landscapes Dev, Test and Production.  After a recent reboot we have started having problems with our Dev and Test environments.  When I try to log into Launch Pad or CMC and put in the user name and passord I get the following error.

“Error: Server BODEV not found or server may be down (FWM 01003) null”

This also happens in our test environment but not in production.

I can log onto the server see the Central Configuration Manager and is shows Tomcat as running and also the Server Intelligence Agent as running.  The only difference in Dev and production is if I look at the properties for the Server Intelligence Agent and then look at the config tab, in production it comes back saying the CMS belongs to cluster.  When I do this in Dev I get the following error.

Failed to retrieve cluster name from the database. Reason: BusinessObjects Enterprise CMS: Unable to connect to the CMS system database "ORCL", Reason: ORA-12154: TNS:could not resolve the connect identifier specified.

Any ideas as to why we get this error on 2 servers out of the 3 and why a reboot would have caused this?

Thanks,

Dave


Accepted Solutions (0)

Answers (5)

Answers (5)

nicola_blasi
Active Participant
0 Kudos

It's an old question...but always present.

The error could means many things.

In my case the problem was connecting to the DB through oracle client.

The filesystem "oracle client" was not mounted .

Thanks

Nickk

Former Member
0 Kudos

Hi David,

Possible causes of this issue and their probable solutions, hope it helps:

*************1*****************

Cause

This happens because the CMS database password has been changed.

 

Resolution

  1. Launch the Central Configuration Manager (CCM). 
  2. Stop the SIA. 
  3. Open the properties of SIA 
  4. Under the CMS System Database Configuration, click on 'Specify'. 
  5. Click on 'Update Data Source Settings' 
  6. Specify the correct DSN 
  7. Provide the correct username and password for the CMS Database. 
  8. Update the connection. 
  9. Save the settings and start the SIA.

*************2*****************

Cause

This occurs when the Tnsnames.ora file does not reside in its default location.

 

Resolution

Copy the Tnsnames.ora file to the Oracle root...\network\ADMIN folder and then set an environment variable to this file.

To set an environment variable:

1. Right-click My Computer, click Properties, click the Advanced tab then click the Environment Variables button.

2. Click New then type TNS_ADMIN in the Variable Name text box.

3. Type the path to the Tnsnames.ora file, without the file name itself, in the Variable Value text box then click OK.

4. Reboot the computer.

********************3*************

Enable trace on CMS and check the logs content.

Please share your feedback/thoughts.

Thanks,

Arun

Former Member
0 Kudos

I have same problem but situation is

It is on my personal laptop

I checked Oracle databse is connected successfully thru TOAD

I checked MS SQL Server 2008R is connected thru SQL Server Management Studio

I am trying to loging in CMC with user name as Administrator with no password but I get the same error

Error: Server ComputerName:6400 not found or server may be down (FWM 01003) null

Any ideas please please please

DayaJha
Active Contributor
0 Kudos

Hi Kris,

Can you please check the logs in below path.

Business Objects Directory/logging/cms_hostname.CentralManagementServer*

Thanks,

Daya

Former Member
0 Kudos

please check CMS.exe in the task manager. it should run to login

Former Member
0 Kudos

Hi,

If Oracle is on a separated server then please configure your hosts file with ip adress and hostname of all the other BOE servers.

Please check also the registry : HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ORACLE\KEY_OraClient10g_home1] if you have many environment variables, please keep just one with a xorrect value.

Regards,

Asma

DayaJha
Active Contributor
0 Kudos

Hi David,

Please refer the below SNotes From SAP Market Place.

1583009 - "Error: Server domain:6400 not found or server may be down (FWM 01003) null" when logging into Infoview or Central Management Console

Links:
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F6465...


1338496 - Error: Server xxx:6400 not found or server may be down (FWM 01003) null while login to Infoview or Central Management Console

Links:
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F6465...

1387464 - Error while logging to Central Management Console or Infoview "Error: Server domain:6410 not found or server may be down (FWM 01003) null"

Links:
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F6465...

Or You can also refer below thread.

Links:

http://scn.sap.com/thread/1243479

Hope this will help you as well.

Thanks,
Daya

former_member182521
Active Contributor
0 Kudos

Hello David,

This seems to be issue related to Oracle TNS configuration. The reason could be OS &DB level changes at Dev and Test servers.

Could you please check from your oracle client tool such as SQL * Plus or Toad whether the CMS databases getting connnected from the server. This should solve your problem.

Regards

Mani