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Former Member

Send Express(Pop Up) in Mail Step not working

Dear WF Experts,

I am unable to get the pop up when the Mail step with Send Express CHECKED gets completed. The mail is appearing in the SAP Inbox, but no pop.

I tried setting the Send mail step priority to 1 also, but still no go.

I have checked all the configurations in SWNCONFIG, SO16 found no issues.

In case work items with priority 1 I am able to get the pop up's.

Please help me out with the issue.

Thanks,

Harish

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3 Answers

  • Oct 06, 2014 at 10:09 AM

    Hello Harish,

    Did you have a solution already for this 'problem'?

    We are facing the same problem, seeing the popup for express mails created in SWBP but not when the 'express message' is sent by Workflow. After a closer look to the SAP Inbox I saw that the messages, as sent by the Workflow user, are not marked as Express message (red flas light icon), while the checkbox 'Send express' is marked within Workflow config.

    Related to authorization?

    Regards,

    Peter Vermeulen

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    Former Member
    Feb 20, 2013 at 03:24 PM

    Did you set the "Express" flag?

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  • Oct 10, 2014 at 12:54 PM

    It seems to be an known error within SAP_BASIS 702-731, object CL_BCS_REC_MANAGER. See SAP Notes 1679251 (info) and 1676345 (fix). Implementing the note solved the problem for us.

    Regards,

    Peter Vermeulen

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