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ITSM Analytics - cant activate delivered reports and infotypes

Former Member
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Hi,

I have been following the guide for analytics on ITSM - Oct 2012 - 7.1 SPS5.

But when I run the transaction /crmbw/config_wizard, it fails on the following:

"No DataSource for interactive reporting replicated"

In the end it says "84 delivered, 0 replicated"

Furthermore I am not able to activate the reports / report areas.

"15 delivered, 0 replicated"

The BW is located in the same client.

I hope that someone is able to point me in the right direction.

Kindly regards

EDIT: When I run a check in transaction ORDYWB, it says missing or outdated reports in client, so maybe there is something here? I have done all steps prior to this though and when I check the tables the data/reports are there.

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Answers (2)

Answers (2)

Former Member
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Hi again,

I have had this one on hold for a while, but are looking into it again.

Where I am at now, is that the reports are still not activated, when checking the config wizard - /crmbw/config_wizard (all other things are fine)

When I go into transaction ORDYWB - all the items/report areas are blue and have status new. But when I try to activate an area, I get the following errors:

"Error while writing transport key for table CRMC_OR_ITYPE"

"Error while processing report area Activities"

My BI content is active, when checking the BI Content Activation Workbench and all other items on the config wizard are fine. But for some reasons the reports are still not ok.

Hope that someone has experienced this

Kindly Regards

richard_pietsch
Active Contributor
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Sounds like the objects were not activated/loaded from BI content.

I would start analysis via tcodes RSA1 / RSOR (check BI contect objects and setting under 'modelling').

Regards, Richard

Message was edited by: Richard Pietsch

Former Member
0 Kudos

Hi Richard.

Thanks for your reply.

Not sure i'm looking in the right place, but when looking at for example: Incident Management Reporting - Categories or Messages under Modeling -> InfoSources, they are active.

The transaction  /crmbw/config_wizard also tells me "Interactive reporting DataSources: delivered 84, active 84" and it is also green at the line "Activation status of technical BI Content is green".

Kindly Regards