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Cannot start Dispatcher after restart

Hello guys,

I am new to SAP Solution Manager. I am using Windows Server 2008 r2 and SQL Server 2008 r2.

I was configuring Solman 7.1, and I needed to restart a server. After I restarted the server, I could not login to Solman.

In SAP MMC, I saw that a dispatcher is stopped (grey). I tried to restart the process but no success. Please help me to resolve the issue.

Here is dev_w0 log:


M sysno 01

M sid CSM

M systemid 562 (PC with Windows NT)

M relno 7200

M patchlevel 0

M patchno 114

M intno 20020600

M make multithreaded, Unicode, 64 bit, optimized

M profile \\VM8\sapmnt\CSM\SYS\profile\CSM_DVEBMGS01_VM8

M pid 5632


M kernel runs with dp version 133000(ext=118000) (@(#) DPLIB-INT-VERSION-133000-UC)

M length of sys_adm_ext is 588 bytes

M ***LOG Q0Q=> tskh_init, WPStart (Workp. 0 5632) [dpxxdisp.c 1355]

I MtxInit: 30000 0 0

M DpSysAdmExtCreate: ABAP is active

M DpSysAdmExtCreate: VMC (JAVA VM in WP) is not active

M DpSysAdmExtCreate: J2EE Engine running with this server


M Mon Feb 18 16:42:46 2013

M DpIPCInit2: read dp-profile-values from sys_adm_ext

M DpShMCreate: sizeof(wp_adm) 43024 (2264)

M DpShMCreate: sizeof(tm_adm) 5517056 (27448)

M DpShMCreate: sizeof(wp_ca_adm) 64000 (64)

M DpShMCreate: sizeof(appc_ca_adm) 64000 (64)

M DpCommTableSize: max/headSize/ftSize/tableSize=500/16/584064/584080

M DpShMCreate: sizeof(comm_adm) 584080 (1144)

M DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0

M DpShMCreate: sizeof(slock_adm) 0 (296)

M DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0

M DpShMCreate: sizeof(file_adm) 0 (80)

M DpShMCreate: sizeof(vmc_adm) 0 (2152)

M DpShMCreate: sizeof(wall_adm) (41664/42896/64/192)

M DpShMCreate: sizeof(gw_adm) 48

M DpShMCreate: sizeof(j2ee_adm) 3952

M DpShMCreate: SHM_DP_ADM_KEY (addr: 000000000FF10050, size: 6374928)

M DpShMCreate: allocated sys_adm at 000000000FF10060

M DpShMCreate: allocated wp_adm_list at 000000000FF13070

M DpShMCreate: allocated wp_adm at 000000000FF13260

M DpShMCreate: allocated tm_adm_list at 000000000FF1DA80

M DpShMCreate: allocated tm_adm at 000000000FF1DAD0

M DpShMCreate: allocated wp_ca_adm at 00000000104609E0

M DpShMCreate: allocated appc_ca_adm at 00000000104703F0

M DpShMCreate: allocated comm_adm at 000000001047FE00

M DpShMCreate: system runs without slock table

M DpShMCreate: system runs without file table

M DpShMCreate: allocated vmc_adm_list at 000000001050E7A0

M DpShMCreate: system runs without vmc_adm

M DpShMCreate: allocated gw_adm at 000000001050E850

M DpShMCreate: allocated j2ee_adm at 000000001050E890

M DpShMCreate: allocated ca_info at 000000001050F810

M DpShMCreate: allocated wall_adm at 000000001050F8A0


M Mon Feb 18 16:42:47 2013

M DpCommAttachTable: attached comm table (header=000000001047FE00/ft=000000001047FE10)

M DpRqQInit: use protect_queue / slots_per_queue 0 / 2001 from sys_adm

M rdisp/queue_size_check_value : -> on,50,30,40,500,50,500,80

X EmInit: MmSetImplementation( 2 ).

X MM global diagnostic options set: 0

X <ES> client 0 initializing ....

X <ES> EsILock: use spinlock for locking

X Using implementation view

X <EsNT> Using memory model view.

M <EsNT> Memory Reset disabled as NT default

X ES initialized.

X mm.dump: set maximum dump mem to 96 MB

M DpVmcSetActive: set vmc state DP_VMC_NOT_ACTIVE

M ThStart: taskhandler started

M ThInit: initializing DIA work process W0


M Mon Feb 18 16:42:48 2013

M ThInit: running on host VM8


M Mon Feb 18 16:42:49 2013

M calling db_connect ...

B Loading DB library 'C:\usr\sap\CSM\DVEBMGS01\exe\dbmssslib.dll' ...

B Library 'C:\usr\sap\CSM\DVEBMGS01\exe\dbmssslib.dll' loaded

B Version of 'C:\usr\sap\CSM\DVEBMGS01\exe\dbmssslib.dll' is "720.00", patchlevel (0.110)

C Callback functions for dynamic profile parameter registered

C Thread ID:5524

C Thank You for using the SLODBC-interface

C Using dynamic link library 'C:\usr\sap\CSM\DVEBMGS01\exe\dbmssslib.dll'

C dbmssslib.dll patch info

C SAP patchlevel 0

C SAP patchno 114

C Last MSSQL DBSL patchlevel 0

C Last MSSQL DBSL patchno 110

C Last MSSQL DBSL patchcomment Workprocess exit in DSQL/ADBC (1641238)

C ODBC Driver chosen: SQL Server Native Client 10.0 native

C lpc:(local) connection used on VM8

C lpc:(local) connection used on VM8


C Mon Feb 18 16:42:50 2013

C Driver: sqlncli10.dll Driver release: 10.50.2769

C GetDbRelease: 10.50.1600.01

C GetDbRelease: Got DB release numbers (10,50,1600,1)

B Connection 0 opened (DBSL handle 0)

M ThInit: db_connect o.k.

M ICT: exclude compression: *.zip,*.rar,*.arj,*.z,*.gz,*.tar,*.lzh,*.cab,*.hqx,*.ace,*.jar,*.ear,*.war,*.css,*.pdf,*.gzip,*.uue,*.bz2,*.iso,*.sda,*.sar,*.gif,*.png,*.swc,*.swf

M Mon Feb 18 16:43:23 2013

M DpTrcOnOff: switched trace level (1 -> 2)





M ------------------ C-STACK ----------------------

SAP (R) - R/3(TM) Callstack, Version 1.0

Copyright (C) SAP AG. All rights reserved.


Callstack without Exception:

App : disp+work.EXE (pid=5632)

When : 2/18/2013 16:43:29.387

Threads : 2


Computer Name : VM8

User Name : SAPServiceCSM


Number of Processors: 2

Processor Type: Intel64 Family 6 Model 44 Stepping 2

Windows Version : 6.1 Current Build: 7601


State Dump for Thread Id 1594

*----> Stack Back Trace <----*

000000000202F1A0 000000014188E136 000000000255BC40 disp+work!DumpStacks [ntstcdbg.c (548)]

000000000202F2A0 0000000140273B44 0000000143113440 disp+work!NTDebugProcess [ntstcdbg.c (383)]

000000000202F2D0 0000000140069D8C 0000000000000002 disp+work!CTrcStack [dptstack.c (183)]

000000000202F320 0000000141A7DB91 0000000000000001 disp+work!DpTrcOnOff [dpxxtool.c (2384)]

000000000202F580 00000000779F82E7 2C7261772E2A2C72 disp+work!SigISignalExecute [signt.c (1017)]

000000000202F600 0000000077A3112B 0000000000000001 ntdll!Ordinal8

000000000202FAF8 0000000077A3135A 000007FEFE0110DC ntdll!KiUserApcDispatcher

000000000202FB00 000007FEFE0110DC FFFFFFFFECE68203 ntdll!NtWaitForSingleObject

000000000202FBA0 0000000141893EB1 0000000000001388 KERNELBASE!WaitForSingleObjectEx

000000000202FBD0 000000014009B494 0000000000000900 disp+work!NT_AlertWaitForSingleObject [ntutil.c (2337)]

000000000202FC80 000000014009C745 00000000751B6DFB disp+work!ITL_RqOsSem [semnt.c (3038)]

000000000202FD00 00000001400F67B4 0000000009C2E230 disp+work!SemRq [semnt.c (1034)]

000000000202FD80 0000000140101382 0000000009C2E230 disp+work!ThIPCInit [thxxhead.c (2105)]

000000000202FDF0 0000000140112D71 0000000000000000 disp+work!ThInit [thxxhead.c (1566)]

000000000202FE50 000000014002E766 000000000255BBB8 disp+work!ThStart [thxxhead.c (1139)]

000000000202FEF0 00000001400010B1 FFFFFFFF00000001 disp+work!DpMain [dpxxdisp.c (1174)]

000000000202FF20 0000000141BA91F0 0000000002030000 disp+work!nlsui_main [thxxanf.c (80)]

000000000202FF50 000000007731652D 0000000000000000 disp+work!__tmainCRTStartup [crtexe.c (594)]

000000000202FF80 0000000077A0C521 0000000000000000 kernel32!BaseThreadInitThunk

000000000202FFD0 0000000000000000 0000000000000000 ntdll!RtlUserThreadStart


State Dump for Thread Id 12b4

*----> Stack Back Trace <----*

000000000DF0FD70 000007FEFE011203 000000000DF0FE38 ntdll!NtDelayExecution

000000000DF0FE10 0000000141A7E0AB 000000000255B3F0 KERNELBASE!SleepEx

000000000DF0FE50 0000000141A7E468 FFFFFFFFFFFFFFFE disp+work!SigISignalHandling [signt.c (891)]

000000000DF0FEF0 00000000751B37D7 0000000007AC8E50 disp+work!SigIMsgFunc [signt.c (747)]

000000000DF0FF20 00000000751B3894 00000000752695C0 MSVCR80!endthreadex

000000000DF0FF50 000000007731652D 0000000000000000 MSVCR80!endthreadex

000000000DF0FF80 0000000077A0C521 0000000000000000 kernel32!BaseThreadInitThunk

000000000DF0FFD0 0000000000000000 0000000000000000 ntdll!RtlUserThreadStart


M -------------------------------------------------

M Mon Feb 18 16:43:48 2013


M ThSetThParam : zcsa/presentation_buffer_area=4400000

M zcsa/presentation_buffer_area = 4400000

M ThSetThParam : rdisp/ro_blks=NULL

M rdisp/ro_blks = 8192

M ThSetThParam : rdisp/ROLL_MAXFS=32768

M rdisp/ROLL_MAXFS = 32768

M ThSetThParam : rdisp/ROLL_SHM=32768

M rdisp/ROLL_SHM = 32768

M ThSetThParam : rdisp/rrol_file=C:\usr\sap\CSM\DVEBMGS01\data\ROLLFL01.DAT

M rdisp/rrol_file = C:\usr\sap\CSM\DVEBMGS01\data\ROLLFL01.DAT

M ThSetThParam : rdisp/PG_MAXFS=32768

M rdisp/PG_MAXFS = 32768

M ThSetThParam : rdisp/PG_SHM=16384

M rdisp/PG_SHM = 16384

M ThSetThParam : rdisp/rpag_file=C:\usr\sap\CSM\DVEBMGS01\data\PAGFIL01.DAT

M rdisp/rpag_file = C:\usr\sap\CSM\DVEBMGS01\data\PAGFIL01.DAT

M ThSetThParam : rdisp/wpdbug_max_no=default

M rdisp/wpdbug_max_no = -1

M gw_hostname : VM8.$(SAPFQDN)

M Mon Feb 18 16:43:53 2013

M ***LOG Q0I=> NiPGetHostByName: 'VM8.$(SAPFQDN)' not found: getaddrinfo [ninti.c 895]

M NiHLGetNodeAddr: hostname 'VM8.$(SAPFQDN)' not found by operating system

M *** ERROR => ThSetGwParam : NiHostToAddr VM8.$(SAPFQDN) failed [thxxhead.c 20110]

M *** ERROR => ThIPCInit: ThProfileRead [thxxhead.c 2130]

M ***LOG R19=> ThInit, ThIPCInit ( TSKH-IPC-000001) [thxxhead.c 1573]

M in_ThErrHandle: 1

M *** ERROR => ThInit: ThIPCInit (step 1, th_errno 17, action 3, level 1) [thxxhead.c 11319]


M Info for wp 0


M pid = 5632

M severity = 0

M status = 0

M stat = WP_NEW

M waiting_for = NO_WAITING

M reqtype = DP_RQ_DIAWP

M act_reqtype = NO_REQTYPE

M req.req_info =

M req.tid = -1

M req.uid = 4294967295

M req.mode = 255

M req.len = 0

M req.rq_id = 65535

M req.rq_source =

M last_tid = 0

M last_uid = 0

M last_mode = 0

M act_cs_count = 0

M csTrack = 0

M csTrackRwExcl = 0

M csTrackRwShrd = 0

M mode_cleaned_counter = 0

M control_flag = 0

M int_checked_resource(RFC) = 0

M ext_checked_resource(RFC) = 0

M int_checked_resource(HTTP) = 0

M ext_checked_resource(HTTP) = 0

M report = > <

M action = 0

M tab_name = > <

M attachedVm = no VM


M ThIErrHandle: current request:


M -IN-- sender_id ? tid -1 wp_ca_blk -1 wp_id -1

M -IN-- action - uid -1 appc_ca_blk -1 type -

M -IN-- new_stat NO_CHANGE mode 255 len 0 rq_id -1

M PfStatDisconnect: disconnect statistics


M ThCallHooks: call hook >ThrBtcCallLgCl< for event BEFORE_DUMP

M ThCallHooks: hook >ThrBtcCallLgCl< o.k.

M ThCallHooks: call hook >ThrSaveSPAFields< for event BEFORE_DUMP

M *** ERROR => ThrSaveSPAFields: no valid thr_wpadm [thxxrun1.c 844]

M *** ERROR => ThCallHooks: event handler ThrSaveSPAFields for event BEFORE_DUMP failed [thxxtool3.c 303]

M ThIErrHandle: entering ThSetStatError

M ThIErrHandle: do not call ThrCoreInfo (no_core_info=0, in_dynp_env=0)

M Entering ThReadDetachMode

M call ThrShutDown (1)...

M ***LOG Q02=> wp_halt, WPStop (Workp. 0 5632) [dpnttool.c 339]

M call semaphore clean-up function ...

M Good Bye (-1).....

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2 Answers

  • Best Answer
    avatar image
    Former Member
    Feb 18, 2013 at 03:05 PM

    Hi Abseitov,

    Run the R3trans -d with sidadm

    and paste the trans.log

    Also paste the dev_disp , dev_ms , and check the stderr1 , stderr2 logs and also paste the content of this log

    With Regards

    Ashutosh Chaturvedi

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    • Former Member Former Member


      From the logs, it seems that there is some problem with your full qualifed domain only.

      See the below lines of error.

      M ***LOG Q0I=> NiPGetHostByName: 'VM8.$(SAPFQDN)' not found: getaddrinfo [ninti.c 895]

      M NiHLGetNodeAddr: hostname 'VM8.$(SAPFQDN)' not found by operating system

      M *** ERROR => ThSetGwParam : NiHostToAddr VM8.$(SAPFQDN) failed [thxxhead.c 20110]

      M *** ERROR => ThIPCInit: ThProfileRead [thxxhead.c 2130]

      M ***LOG R19=> ThInit, ThIPCInit ( TSKH-IPC-000001) [thxxhead.c 1573]

      Please try to restart your server and check again.

      please maintain the following entry in your host file and restart your system. vm8.citysoft.local vm8

      I hope this might fix your issue.

      Thanks and Regards,


  • avatar image
    Former Member
    Feb 18, 2013 at 03:05 PM


    Please navigate to /usr/sap/SID/DV*/work and attach dev_w0 log for more analysis.

    Please login as sidadm and execute R3trans -d and share the result.... If the output is 0012, then please attach the trans.log

    Thanks and Regards,


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    • Former Member Former Member


      Please check whether host entry is maintained correctly..

      It seems that some problem in the host entry in your host file available in windows /system32/drivers/etc/

      Please check that..

      Try to ping the server and see whether it resolves.

      Please paste the complete log of dev_w0 available in your work directory.

      THanks and Regards,