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User Details Tab does not populate for User Request Creation

We are using GRC SP10 integrated with LDAP

When we do a User Request Creation in GRC 10 SP 10 the user details tab does not populate for some users. We have integrated into our LDAP. When we do the initial search for the user it does find the user by username or lastname and populates the Users First, Last Name and email. But when we go to the next screen the user details tab does not always populate. When we go tcode LDAP and search for the user it does pull all the users information. I included screenshots of one that does not work and for one that does. Please forgive me if I missed something. I am 2 months new to SAP and GRC.



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2 Answers

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    Former Member
    Jul 29, 2013 at 06:19 AM

    Hi Johua,

    Please refer to the sap note-1715483 &1584110 and Kindly check that you have completed all

    the configuration steps as mentioned in these notes.

    Best Regards,

    Nandita

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  • Sep 05, 2013 at 12:39 PM

    Jatin,

    We did try pointing to the top level. The way our LDAP is setup the top level is a DC and not OU. We could not get it working when we pointed to that DC. 

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    • Former Member

      Hi Joshua,

      Check your logical connector and your ldap server name.

      also check your base entry. if base entries are correctly defined, asked the LDAP admin, how it is configured.

      He would let you know how it is been set up and he gives the distinguished name to get working.

      try this, hope it works.

      Thanks, Venkat.