Standard Agent GRAC_ROLWOWNER not working in Access Request MSMP

Hi Experts,

I am facing an issue with MSMP workflow. I searched scn and other places, and found pieces of information, but that did not solve my problem.

I have create a custom initiator for User workflow, which has two stages. First stage is having custom Agent based upon User business process which would normally be user's manager. At second level, I have added SAP standard stage and agent GRAC_ROLEOWNER. My roles have content approvers and assignment approvers assigned to them and the role owner is configured in NWBC. Role workflow is working fine based upon Role approver.

When I create a user, it goes though first stage successfully but at the second stage, it gives error - No agent found, cancelling path ZCTLREQUEST (in stage no. 002 - GRAC_ROLEOWNER). The agent GRAC_ROLEOWNER is associated with stage and Roles are having approvers asigned.

Why it is not picking Role Owner values? Please help me find a solution.

Regards,

Sabita