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Former Member

How to disable or hide oss message component when create message from R/3 system

Hi,

I am going to configure solution manager 7.1 SP5 service desk.

When user will create support message from satellite system through option Help>Create support message, he should see only selected component as per module wise.

How to hide or disable that component which are not required for that particular user eg. if user is from module MM then he should see only MM related component when create support message.

Please brief the configuration procedure of the same.

Thanks & Regards,

Devendra

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3 Answers

  • Mar 30, 2013 at 05:43 AM

    Hi Devendra,

    I have the same problem can anyone explain in detail.

    I want to customize the search help.

    Thanks & Regards,

    Mangesh Sonawane

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  • Feb 11, 2013 at 07:49 AM

    I think it's only possible by modifying the corresponding screen in the backend system.. that's dynpro 0100 of program SAPLBCOS. Here you can change the attributes for field G_COMPON, e.g. set to "output only"...

    Regards, Richard

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    Former Member
    Feb 11, 2013 at 12:57 PM

    Devendra Sapbasis wrote:

    Hi,

    I am going to configure solution manager 7.1 SP5 service desk.

    When user will create support message from satellite system through option Help>Create support message, he should see only selected component as per module wise.

    How to hide or disable that component which are not required for that particular user eg. if user is from module MM then he should see only MM related component when create support message.

    Please brief the configuration procedure of the same.

    Thanks & Regards,

    Devendra

    Hi, Devendra.

    Do you mean standard incident management (SMIN) or VAR-scenario (SMIV using OSS messages on SAP Support Portal)?

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