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To get a popup while creating sale order

Former Member
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My client wants to know the feedback from his customers in terms of CUSTOMER SATISFACTION. Client wants to know how satisfactory his customer is with the cost of the product, service, and all other aspects. client's requirement is, user need to get a popup which should allow user to specify the customer satisfaction level with some ratings. Whenever order is created, user should get a popup regarding customer satisfaction.

I know that we can't do that with the standard sap, and we have to go for Functional Specification. Can anyone help me out, what i have to specify in logic that i have to give to my abaper, what tables to be included, what all to be done as a sd consultant. plz give in detail

help me out...

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Answers (1)

Former Member
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Hi,

My doubt and question is.. how can you get the customer satisfaction about a product before it is being delivered to him. Can you please help us with business scenario.

And how will the user who creates the order comes to know about the customer satisfaction.

Regards

Dhilipan

Former Member
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Thanks for the reply,

when ever the customer places the new order, he is asked to specify the satisfaction level based on the previous order fulfillment experience with the company.

moazzam_ali
Active Contributor
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Dear ss

For this you have to maintain z table with z fields. Ask your abaper to create a screen in screen painter and maintain z table behind that screen. Assign a tcode to this screen. When a user click on save button call this transaction in program MV45AFZZ USEREXIT_SAVE_DOCUMENT. Also check other userexits in this program if your abaper can trigger on save. Make all fields mandatory in that screen. In this case data will be saved with sale order numbers and you can create a report and view data in alv program.

Thanks

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One Business scenario - Whenever the Customer places an order using the Client's web interface, business would like to take the feedback about the overall "online order processing " experience.

Example Dell/Domino's Online order processing

Former Member
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Through Sales Module I doubt.Possible in CRM