My Clients requires to have existing mail from outlook exchange sever along with mails, attachments and folder structure (private & shared) and make it available in SAP CRM business workspace or CIC agent inbox. After cutover, they are not going to use outlook anymore.
Has this been done by any one before. If any development is required for this, how should be our approach and what kind of time frame and efforts are we looking at.
If its not possible for CRM can we do it in SAP R/3.
R/3 Release: 620
Database : MSSQLSRV8
Oper. System : NT/INTELWI
mySAP CRM 4.0
Any suggestions or possible approaches is greatly appreciated.
If this is not the right place pls excuse me.