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Customer Connection for Web Intelligence


We ended today the different kick-offs related to the program: “Customer Connection for Web Intelligence”.

It offers SAP customers the opportunity to suggest small enhancements and improvements to Web Intelligence.

It is a unique opportunity to submit requests for functionality which you have been waiting for, or were already submitted into Ideas Place for Web Intelligence but not delivered.

What is different with this program?

It is customer driven, with clear responsibilities on both sides:

  • Customers propose ideas, and/or Customers subscribe to already proposed ideas;
  • SAP will select N customer requests (depending on criteria) and provide transparency regarding scoped and rejected requests.

Note :

- We need at minimum 5 subscribers per idea in order to consider it;

- This program is limited in time: the collect phase for the ideas has started on the 01/31/2013, and will end on the 03/22/2013.

If you are using Web Intelligence and willing to improve this product, we invite you to participate.

Explanations and details on this program can be found in the blog here.

If you have any questions, we can use this discussion thread.

Best regards,

Gregory Botticchio

Solution Manager – Web Intelligence

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1 Answer

  • Posted on Feb 08, 2013 at 11:06 AM



    “How does this fit in with Ideas Place for Web Intelligence?”


    The Customer Connection Program and Ideas Place are complementary.

    An Enhancement Request posted into Ideas Place can be proposed into the a Customer Connection Program, via the Customer Influence web site.

    Idea place is a platform for collecting all ideas of our customers.

    However, there is no commitment from SAP that these ideas will be considered in the product.

    And Selected ideas are delivered in the next major or minor release.

    At the difference of Ideas place, a Customer Connection is a strategic program :

    - Limited in time;

    - Concerns products and solutions in mainstream maintenance;

    - Targets cumulative and incremental improvements;

    - Driven by customers, with a clear process of selection and delivery of customer’s improvement requests;

    - Delivered via SAP Notes or Support Package;

    - Has a predefined & dedicated development capacity;

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