logged off or has expired. (FWM 01002)

[Former Member]

This error comes up even when I logout and login again after session time

out

An error has occurred: Unable to reconnect to the CMS IP:6400. The session

has been logged off or has expired. (FWM 01002)

I have to logout and login once again then

An error has occurred: Servlet execution threw an exception

Steps for Reconstruction

Steps : User logs in

Works on the system

Opens and updates a few reports

Click on other folder

nothing shows

Tries to logout above error appears

Clicks on the login URL again

LOGS IN

Clicks on Document List

This error appears

An error has occurred: Unable to reconnect to the CMS 10.64.9.214:6400.

The session has been logged off or has expired. (FWM 01002)

Logs out again and Logs in

Then things start to work

[former_member219634]

Hi Leestaat,

In which application do you have the issue? Xcelsius dashboard, Webi, Infoview? and what is your BO version?

Thanks

Ines

[Former Member]

InfoView. BOXi3 -sp2

[Former Member]

Do you guys are using any load balancer URL?

If you guys are using load balancer VIP URL then please check at the load balancer configuration level for sticky cookies or sessions which may cause this issue.

[Former Member]

Gopal,

Recently I am having the same issue and was trying to find outthe Load Balancer URL but I am not sure where I should look that up. would you please give me little direction ?

Thanks

-Rana

[Former Member]

Iqbal,

Are you guys using the tomcat server URL or load balancer url?

Tomcat server url generatlly : http://servername(ipaddress):8080/CmcApp

Load balancer URLs which are configured on cisco or F5 etc., : http://reporting/CmcApp

If you are not using tomcat server URL and using load balancer url then consult your network guys/load balancer admins and ask them to look into the configuration( check at the load balancer configuration level for sticky cookies or sessions)

- Gopal