Skip to Content
avatar image
Former Member

Fatal Error During Dashboards 4 Installation (Ports 4520-4539)

Hello,

During installation of Dashboards 4 (SAP Crystal Dashboard Design 2011, Departmental Edition) a fatal error message, attached, appears saying that at least one port in the range of 4520-4539 must be open. Windows Firewall has been disabled in this computer and we have also tried starting Windows in Safety Mode with networking, what else can we try to have a successful installation?

The user has Administrator access on a Windows XP machine.

Thanks for your help,

Péricles

Error.JPG (14.3 kB)
Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • Best Answer
    avatar image
    Former Member
    Feb 06, 2013 at 09:26 PM

    I am having the same issue in regards to the installation of the BOBJ tools.  I have turned off the firewall and try to install in Safe Mode and still no go.  Anyone have a solutiont to this issue?

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member Former Member

      Thanks Keith, your reply helped us as well.

      Upgrading Business Objects client tools 4.1 SP4 to FP4.

      Running the install from self extracting rar file worked fine from any local folder but if you copied extracted files (to create a response file & deploy) then the files have to be in a folder structure with no spaces in the path name. "C:\folder1\folder2\files" will work but "C:folder1\folder 2\files" will spit out the port error which I think is generic for "I cant get to install files"

  • Feb 04, 2013 at 09:03 PM

    The best way to find out which ports are blocked is to install TCPView and run it while the installation.

    It will list the ports used and you can find which one is blocked.

    delete the registry entries for xcelsius and any  install files and right click the setup and run as admin

    Add comment
    10|10000 characters needed characters exceeded