Cannot connect SAP Business one integration service

[Former Member]

Hi Expert,

When we try to logon to sap business one from a client machine(Other than sap business one server).

Found error : Cannot connect SAP Business one integration service contact you administrator

All services are up on Business One server related to B1if.

Cockpit and dashboard are working fine on sap business one server machine.

I am using SAP Business One 8.82 PL10

Client machine OS is windows 7.

Can any one help me?

-Arun

[Former Member]

Hi Arun it seems a comunmication problem between client and server.

From your feedback i think is some problem to decode hostname from client.

Try to check dns for know if the client machine can transform the name in ip address or just try to change configuration with ip address instead of hostname.

Other reason can be some problem related with firewall.

Hope it can help

Regards Valerio

[kothandaraman_nagarajan]

Hi Arun Singh,

Try below solution:

1.13 SAP Business One Integration Service authentication failed. Log
off from the application; then log on and try again. If the problem persists,
contact your system administrator.

• Root cause 1: The username or password contains a special
  character that is not supported by the B1i server. (e.g. “, &, ‘, <,
  >)
• Solution 1: Update the username or password so that it does
  not contain any of those special characters.
  
  
  
• Root cause 2: [hostname] is used in some configuration
  settings, and [ip-address] is used in others.
• Solution 2: Ensure you use exclusively either the
  [hostname] or the [ip-address] in all the following configuration settings:
  
  • Integration Framework > SDL > B1i Server > [company database] >
    B1DI > b1Server
  • Integration Framework > SDL > B1i Server > [company database] >
    JDBC > url
  • Integration Framework > SDL > B1i Server > HAnyforXcelsius >
    associatedSrvIP
  • EventSender Setup > Step 1 > DB Server Name
  • License Manager > Configure Security > DB Server
    
    
• Root cause 3: There are duplicate entries for the Company
  Database in Integration Framework > SLD.
• Solution 3: Remove the duplicate entries. Ensure the
  details for the remaining Company Database are correct. And restart the SAP
  Business One Integration Service if required.

Hope helpful.

[Former Member]

Hi

My answer /check in [ ]

The issue is when I run sap client on sap server then I am finding all default dashboard is OK and displaying correct result

But when I try to login into sap business one from another machine within sam network then this is giving   below error

SAP Business One Integration Service authentication failed. Log
off from the application; then log on and try again. If the problem persists,
contact your system administrator.

Need help to fix this.

-Arun

1.13 SAP Business One Integration Service authentication failed. Log
off from the application; then log on and try again. If the problem persists,
contact your system administrator.

• Root cause 1: The username or password contains a special
  character that is not supported by the B1i server. (e.g. “, &, ‘, <,
  >) [Tried created new user id /password without special char/B1i pwd also does not contain any special char]
• Solution 1: Update the username or password so that it does
  not contain any of those special characters.
  
  
  
• Root cause 2: [hostname] is used in some configuration
  settings, and [ip-address] is used in others.
• Solution 2: Ensure you use exclusively either the
  [hostname] or the [ip-address] in all the following configuration settings:
  • [OK and as per suggestion]
  • Integration Framework > SDL > B1i Server > [company database] >
    B1DI > b1Server [OK and as per suggestion]
  • Integration Framework > SDL > B1i Server > [company database] >
    JDBC > url [OK and as per suggestion]
  • Integration Framework > SDL > B1i Server > HAnyforXcelsius >
    associatedSrvIP  [OK and as per suggestion]
  • EventSender Setup > Step 1 > DB Server Name   [OK and as per suggestion]
  • License Manager > Configure Security > DB Server [OK and as per suggestion]
    
    
• Root cause 3: There are duplicate entries for the Company
  Database in Integration Framework > SLD. [No duplicate company exiting]
• Solution 3: Remove the duplicate entries. Ensure the
  details for the remaining Company Database are correct. And restart the SAP
  Business One Integration Service if required.

[Former Member]

add

When I am using same user id/pwd on server then I am able to get the Cockpit/dashboard....

Every where I have used hostName

-Arun