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Former Member
Jan 22, 2013 at 09:02 PM

Service order in SRM - Classic Scenario


Hi All,

I am able to create a flat shopping cart with service masters , but the PO fails in ECC.

For e.g. below 2 items :

Line item 1 - Service master 1

Line item 2 - Service Master 2

ECC EHP 5 doesn't allow creating a PO in this manner.

There has to be a top level item & all services should go under services tab.

So is the above method a valid one for creating service shopping cart.


When I go to the Link Add item --> As a service order in SRM, it adds the item hierarchically as below:

Line item 1 Service -- Product Category

Line item 1.1 - Service Master 1

Also If I want to add item 1.2, it is not possible as SRM adds another hierarchical item

Line item 2 Service -- Product Category

Line item 2.1 - Service Master 2

Is there a way to add multiple items under 1 top item in a service order.