Notification email for workflow

[Former Member]

I have configured the smtp server and also the email transport and channels and the channel orginators.Emails are sent for subscription service and also 'send to' works fine.

But the problem is that the notification emails are not sent to the approvers when a document is sent for an approval cycle.

I have also seen that the permissions for etc\notification folder is readonly for 'Everybody'

Please can any one tell what i am missing.

[former_member1]

Hi Aamod,

Look at the permissions set for the /etc/notifications folder. The "Everyone" group (or at least, the roles for your users) must have read access on this folder which contains the xml templates for the notification e-mails. This could explain why content_admin and super_admin roles receive e-mails and others do not.

Also check the following links:

Notification By Mail

http://help.sap.com/saphelp_nw04/helpdata/en/89/c5fd430b63c74bbdfaa5f2ec9bb20b/frameset.htm

Email Notification

http://help.sap.com/saphelp_nw04/helpdata/en/41/080aab7cefe34d8acb04861a467efc/frameset.htm

I think this will help you.

Thanx & Regards

Anish

[DirkLehmann]

Hi Aamod,

there's a channel called INTERNET. Did you set this one up correctly as well?

If you go to Km Config->Global Service->Notificator Service, the first channel you see in the Channel list, is the one approval will take. Make sure this one is set up correctly. (In most cases this channel is the INTERNET channel...)

Regards

Dirk

[Former Member]

Thanks for the advice.Please tell me the significance of inbox channel in notificator service and should that also be selected as INTERNET.

And is it always necessary to restart the J2EE engine when u make changes in notificator service.

[DirkLehmann]

Hi Aamond,

the INBOX channel is obsolete nowadays. (It was something like the RecentNotification iView (ActionInbox Service) in the (very) past). So selecting this channel at the Notificator Service is a bad idea.

Yes, the Notificator Service (as well as all Channel related settings) is not hot reloadable. Means, you've to restart the engine after editing the config.

The INTERNET channel was exclusivly used ('til NW04 SP ??) by the send-to dialog. This was hard coded dependency was later removed. But even in the time it was used by "Send-To" it was never accessed by the Notificator Service, but always directly. So setting the INTERNET channel in the Notificator Service, but not make sense at all, too. The only channel that makes sense here is the EMAIL chanel.

Hope this helps..

Regards

Dirk