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ITSM Service request Parties Involved Label Names

Hi, We are running SOLMAN 7.1 SP10 and ITSM service desk. Just recently when creating a new service request, the Label Names under Parties Involved have changed to Partner Numbers XX. See my screenshot.,

Anyone have any advice? Its only happening in our Production.

solman-error.jpg (251.0 kB)
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1 Answer

  • Jan 06, 2017 at 05:43 PM

    Hello Joshua,

    Check if there is any change done to the Web UI configuration for the Service request and has been moved to production.

    Also check whether the entries for the relevant Transaction type are ok in "Specify partner function display in transactions".

    Regards,

    Kathir

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