Skip to Content
avatar image
Former Member

Can't open GRC ERM after installation of SP20

Hi Gurus!

I installed latest SP 20 for GRC (Version: AC 5.3_20.0 NW 7.0). All components are ok except of Enterprise role management, it's impossible to open it due to an 500 Internal Server Error:

Application error occurred during request processing.

java.lang.NoClassDefFoundError: com/sap/security/core/server/csi/XSSEncoder

All the latest patches and updates are intalled and I can't find any suitable note for that issue.

Can anybody help with it?

Thanks in advance and best regards,

Ekaterina

Add comment
10|10000 characters needed characters exceeded

  • Follow
  • Get RSS Feed

2 Answers

  • Best Answer
    Jan 16, 2013 at 05:57 PM

    Provide the defaultTrace as an attachment, not embedded in the message. At least +/-3 entries including the entry you already posted.

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Nov 04, 2013 at 03:35 PM

    We recently upgraded GRC 5.3 from Service Pack 17 to Service Pack 20. Now we can not log into the ERM module. We get "Action failed" error message. Below is the Java error log generated.

    Please advise if you've encountered this issue.

    Full Message Text

    1. java.lang.NullPointerException: while trying to invoke the method java.lang.String.length() of an object loaded from local variable 'str'
      [EXCEPTION]
      java.lang.Throwable: while trying to invoke the method java.lang.String.length() of an object loaded from local variable 'str'
      at java.util.Locale.toLowerCase(Locale.java:1117)
      at java.util.Locale.convertOldISOCodes(Locale.java:1157)
      at java.util.Locale.<init>(Locale.java:269)
      at com.virsa.re.actions.LoginAction.verifyUserLoginHandler(LoginAction.java:187)
      at com.virsa.re.actions.LoginAction.execute(LoginAction.java:60)
      at com.virsa.framework.NavigationEngine.execute(NavigationEngine.java:273)
      at com.virsa.framework.servlet.VFrameworkServlet.service(VFrameworkServlet.java:230)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
      at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321)
      at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377)
      at com.virsa.framework.servlet.VFrameworkServlet.service(VFrameworkServlet.java:286)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
      at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:117)
      at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:62)
      at com.virsa.comp.history.filter.HistoryFilter.doFilter(HistoryFilter.java:43)
      at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:58)
      at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:384)
      at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
      at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
      at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
      at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1060)
      at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
      at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
      at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
      at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
      at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
      at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
      at java.security.AccessController.doPrivileged(Native Method)
      at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
      at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
    Add comment
    10|10000 characters needed characters exceeded