Can't open GRC ERM after installation of SP20

[Former Member]

Hi Gurus!

I installed latest SP 20 for GRC (Version: AC 5.3_20.0 NW 7.0). All components are ok except of Enterprise role management, it's impossible to open it due to an 500   Internal Server Error:

Application error occurred during request processing.

java.lang.NoClassDefFoundError: com/sap/security/core/server/csi/XSSEncoder

All the latest patches and updates are intalled and I can't find any suitable note for that issue.

Can anybody help with it?

Thanks in advance and best regards,

Ekaterina

[Former Member · Accepted solution]

Provide the defaultTrace as an attachment, not embedded in the message. At least +/-3 entries including the entry you already posted.

[Former Member · Accepted solution]

Hello, Samuli!

the trace is in attachment.

Thank you!

std_bootstrap.txt.zip

bootstrap 16.01.txt.zip

[Former Member · Accepted solution]

That's the bootstrap trace, I asked for the defaultTrace. The latest one with the error.

[Former Member · Accepted solution]

I attached another ones, but the error I described is not shown in them, I can see it only when I open the web-application

server1.txt.zip

server0.txt.zip

[Former Member · Accepted solution]

the error message

[Former Member · Accepted solution]

You are looking in the wrong place, the working directory of your SAP instance. Instead look in the AS JAVA node specific log directory j2ee\cluster\server<X>\log. You seem to have 2 server nodes so send the latest defaultTrace for both.

Attach also the list of System Components in AS JAVA. I'm suspecting that something went wrong with the patching of AS JAVA.

Just looking at the portal exception, you might be seeing a side effect of SAP note 1763797. The update of GRC to SP20 might require also updating your AS JAVA. See SAP note 1590008 for details. Did you update your AS JAVA? Are you running one of the required patch levels listed on the bottom of SAP note 1590008?

[Former Member · Accepted solution]

Hello!

first of all sorry for misunderstanding from my side.

Yes, you are right the problem is on the Java-component update side and no problems on the abap side, the component is VIRRE20_0-200002297. Other components: VIRAE, VIRFF, VIRCC, VIRCLP- are ok. They are installed and working correctly.

In the attachment you can find our Traces (they are archived, but the extension is txt, please change it to .rar) and file 1.txt- extract of log with the error message. Some remark the erros type: JCO_ERROR_SERVER_STARTUP.. are not connected to the described issue, cause they appeared earlier than the date of SP application.

Thanks!

defaultTrace server1.txt.zip

defaultTrace serevr0.txt.zip

1.txt.zip

[Former Member · Accepted solution]

and also the components

[Former Member · Accepted solution]

Thank you for providing the traces. The component listing confirms what I wrote earlier, you will have to patch your AS JAVA since you are running an insufficient patch level. With 7.01 SP10 you need at least patch level 22, now you are running patch level 0. See SAP note 1590008 for details. Notice that you can upgrade to a newer SP level as well. Patching only the SAP-JEECOR component is the quickest way to proceed.

[Former Member · Accepted solution]

Dear Samuli!

Thank you very much for help! I updated the JEECOR component, so now everything is ok.

[Former Member]

We recently upgraded GRC 5.3 from Service Pack 17 to Service Pack 20.  Now we can not log into the ERM module.  We get "Action failed" error message.  Below is the Java error log generated. 

Please advise if you've encountered this issue.

Full Message Text

java.lang.NullPointerException: while trying to invoke the method java.lang.String.length&#40;&#41; of an object loaded from local variable &#039;str&#039; [EXCEPTION] java.lang.Throwable: while trying to invoke the method java.lang.String.length&#40;&#41; of an object loaded from local variable &#039;str&#039; at java.util.Locale.toLowerCase(Locale.java:1117) at java.util.Locale.convertOldISOCodes(Locale.java:1157) at java.util.Locale.<init>(Locale.java:269) at com.virsa.re.actions.LoginAction.verifyUserLoginHandler(LoginAction.java:187) at com.virsa.re.actions.LoginAction.execute(LoginAction.java:60) at com.virsa.framework.NavigationEngine.execute(NavigationEngine.java:273) at com.virsa.framework.servlet.VFrameworkServlet.service(VFrameworkServlet.java:230) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321) at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377) at com.virsa.framework.servlet.VFrameworkServlet.service(VFrameworkServlet.java:286) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:117) at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:62) at com.virsa.comp.history.filter.HistoryFilter.doFilter(HistoryFilter.java:43) at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:58) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:384) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364) at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1060) at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265) at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95) at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175) at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33) at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41) at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37) at java.security.AccessController.doPrivileged(Native Method) at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104) at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)