SAP GRC 10 Access Control email not triggering

[Former Member]

Hi experts,

I am working on SAP GRC 10 Access Control.

Here when i create a request the email notification seems not working.

Can you please give me some inputs where would i check for the same.

Note: - SCOT is working fine. Test is mail coming.

[saksham]

Hi Sachin,

Kindly also check the below links while you set up email notififcation for Access Request 10:

http://scn.sap.com/thread/2053462

http://scn.sap.com/thread/2039659

Kind Regards,

Saksham Minocha

[Former Member]

Hi Saksham,

Thanks for Links.

I got the notification on Submission & Closed only not for new work item, approved.

Please advice.

[Former Member]

Hi Sachin,

For new work item and approver go to MSMP and select the stage and click on notification settings.

Maintain the new work item and approver there and you will get the mail.

Thanks and Regards

Ankit Sharma

[Former Member]

Hi Ankit,

Yes i maintained New Work Item & Approvers.

When a request is Submit then Approver/Role Owner Get notification Submit Request or New Work item Request.

Please advice.

[Former Member]

Hi sachin,

could you please provide me the snapshot of how you have maintained the same.

and also check the below as well :

Access  Control  --> Workflow for Access Control.

"Maintain Text for Custom Notification Messages" should be performed and then "Maintain Custom Notification Messages".

Add then go to MSMP and add the same in the Variables and Templates.

Then create the notification for each stage in the path.

Thanks and Regards

Ankit sharma

[Former Member]

HI Ankit,

This is for Default Stage.

[Former Member]

Hi Sachin,

As i see in recipient ID you have created an agent rule for notification.

Could you please check for the standard GRAC_APPROVERS for the new work item.

Thanks and Regards

Ankit sharma

[Former Member]

Hi Ankit,

I done as you said.

I got 5 Message in which 3 are Submit message. SUBMITTED: SAP Access Request #337

1 Access Request Approved 1 Request Closed.

Attached snapshot for reference.

[Former Member]

Hi Sachin,

In the Recipient ID for the NEW_WORK_ITEM there always has to be Approvers not the requesters.

And if you are getting the mail with this, that means there is an issue with your agent rule for notification, please check the same.

Email system is perfectly working.

Thanks and regards

Ankit sharma

[Former Member]

Hi Ankit,

There are no GRAC_APPROVERS.These are some standard ones.

What is the diff between GRAC_OTHER_APPROVERS & GRAC_CURRENT_APPROVERS

One thing i used both GRAC_Requestor & Z_GRAC_POC_default.Both thie i got 5 message.

[Former Member]

Hi Sachin,

Yes you can use the GRAC_CURRENT_APPROVERS...

and the email will go to the approvers.

Thanks and Regards

Ankit sharma

[Former Member]

Hi Ankit,

Still not get New Wrk item Notification.

Any advice.

[Former Member]

Hi Sachin,

Could you please check for GRAC_OTHER_APPROVERS.. if this is also not working then there is a problem with agent rule.

Thanks and Regards

Ankit Sharma

[Former Member]

Hi Ankit,

Still not get New Wrk item Notification.

[Former Member]

This message was moderated.

[former_member136769]

Hi Sachin

There are some known issues about notification, check to see if you have the notes applied according to your SP:

SP07
1643076   UAM: Incorrect closing notification at END_OF_REQUEST

SP09
1718294   Submission Notification Variable shows incorrect child role
1706234   UAM: Sender ID in custom notification is not considered

SP10
******** 1727641   UAM:E-mail notification not sent when manager not in GRC box

SP11
1791835   UAM:Email not send when forwarding line item to approver

I assume the following notifocation is configured in step 1 of MSMP:

-workflow process SAP_GRAC_ACCESS_REQUEST

-process global settings->Notification settings: REQUEST_SUBMISSION, with template GRAC_AR_SUBMIT, recipient GRAC_REQUESTER.

Please check this note:

1635569   :Unable to receive notifications related to ARQ

From SP5 onwards, parameter 113 is mandatory.

Hope this helps!

[Former Member]

Hi  Luciana

What you assumed i done same .

i'll let you know the result.

[former_member136769]

okay let us know!

[Former Member]

Hi  Luciana,

I got the notification on Submission & Closed only not for new work item, approved.

Please advice.

[former_member136769]

Hi Sachin,

Question: do you have stage level notification setup in your workflow? in MSMP, step 5, for the desired PATH, below you have the stages. Select the desired stage, and add the notifications.

Example screenshot.

Hope this helps,

Luciana.

[Former Member]

Hi Luciana,

Yes, I setup stage level notification.

One question i have to ask you is When a request is Submit then Approver/Role Owner Get notification Submit Request or New Work item Request.

Please advice.

[Former Member]

Silly suggestion (but an obvious one). Does WF-BATCH user have an email address assigned in it's SU01 profile?

If you have notifications enabled for the Submission events etc in the MSMP process and per stages (where required), and the MSMP process generates without issues, then the above seems to be likely.

all the best

[Former Member]

Hi Harinam,

Yes WF-BATCH user have an email address.

Notifications enabled for the Submission events at stage level?

[Former Member]

Hi Sachin,

Few points for setting up email:

1) SPRO--> GRC-->General Settings -->Workflow -->Workflow E-mail Notifications -->Set Up SAPconnect

-  Double click on SMTP and check the mail host and mail port is there or not.

2) Then Access  Control  --> Workflow for Access Control.

"Maintain Text for Custom Notification Messages" should be performed and then "Maintain Custom Notification Messages".

3) Add then go to MSMP and add the same in the Variables and Templates.

4) Then create the notification for each stage in the path.

[Former Member]

HI Ankit,

Thanks for the info.

I'll do that

[Former Member]

have you configured notifications at MSMP?

[Former Member]

HI Leon,

Yes i have configured.

[Former Member]

use TX SOST in order to see if emails are being created and to verify their status.

Regards

Leon

[Former Member]

Hi Leon,

In Tx SOST no email is created.

Any advice.

[Former Member]

I think is a MSMP issue, you can try to set email notifications again and generate a new version.

use TX SLG1 to see if any error is being triggered, also review workflows logs.

Regards.

Leon

[Former Member]

Hi Sachin,

Have you configured notification in MSMP configuration for SUBMISSION event ? If yen then please check if you have maintained email id for user WF-BATCH in su01 .

Best Regards,

Aman

[Former Member]

Hi Aman,

SUBMISSION event is there.

In have to check User WF-BATCH.

Thanks