we are operating IC with CTI. Business partners get identified by incoming calls.
Our objective for incoming calls is, to get a list of accounts, which could match to the phone number, when last 3 digits get cut from incoming number.
The incoming number is 0111111 222. Last 3 digits off, then it is 0111111.
Every account, which has a number (or its contact person) which starts with 0111111, should be in the result list of account identification.
1) question is: Generelly, is it possible to have a result list in account identification for incoming calls?
2) question is: Is it possible to enrich this list as mentioned above?
I have already checked BaDIs, and following discussion without helpful hint:
-> Method BUPA_CONTACT mentioned in discussion not called while incoming call
-> Incoming number was not accessable through code mentioned in blog
Do you have any helpful hints?
Thank you very much!