Logon Problems

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I am trying to use the "other logon problems" feature found on the Portal Welcome logon page. When I submit a "Having trouble logging in?" request, portal comes back and says "E-mail with logon problem sent to administrator" but in fact the email never arrives.

Having trouble logging in" request can be performed at Welcome Page -> Logon Problems? Get Support -> Other Logon Problems -> Having trouble logging in?

Below is the configuration I have performed.

1. System Administration -> System Configuration -> Notification E-mails -> SMTP Server. Added an appropriate SMTP server.

2. The users are able to receive an email when the administrator creates a new user. So the mail server is working fine and Portal can communicate to it.

3. System Administration -> System Configuration -> Direct Editing -> ume.notification.admin_email=myemail@mydomain.com

Any help with this problem will be greately appreciated.

Thanks in advance

Portal version: 6.0 SP11