Skip to Content
author's profile photo Former Member
Former Member

Navigation to catalog does not work - SRM 7.0 Portal

Dear Experts

We are having the following versions.

SRM 7.0 and Portal 7.3 and currently we are configuring the PRD system where the Navigation to the catalog (both internal and external) doesn't work for some of the users.

Strange thing is this is happening only in production system and only for few users.

We have checked the notes 1511147,1427561 and 1456162. And made all the IE settings as per the notes. But this doesn't seem to help resolve our issue.

We tried with clearing the cache etc. but to no avail.

Please help understand the issue and resolution.

Kind Regards,

Hariprasath

Add a comment
10|10000 characters needed characters exceeded

Related questions

3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jan 11, 2013 at 08:39 AM

    Hello Hariprasath,

    When user clicks on the catalog link, a new IE window opens up.

    This is handled by the launchpad settings.

    Please refer to note 1643978.

    Also ensure that after following the steps, you have transported the launchpad settings.

    You could do that through menu option Launchpad -> Transport.

    Additionally please check that the BP ERP Common Parts is not deployed in the portal.

    Please note that this iView is needed to launch the catalog.

    Refer to notes 1627251 and 1260119.

    Best Regards,

    Monalisa

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Jan 09, 2013 at 03:46 PM

    Hi Hariprasath,

    Just for clarification, You said it does not work for certain user that mean when they click on catalog (external or internal) it does not open that catalog and just stay in the SRM screen? Could you please share the screen shot for the same. Also which version of IE those users are using who are able to get catalog and running and those user who don't get catalog running

    Thank you

    Ritesh

    Add a comment
    10|10000 characters needed characters exceeded

    • Former Member Former Member

      Hi Hariprasath,

      1.Did u run ST05 Trace ,

      2. Also if you can download this on to users machine ,Try running Http trace while accessing Catalog links.This might shed some light if there is any problem in rendering the navigation links.

      you can download it from

      www.httpwatch.com

      Cheers

      SB

  • author's profile photo Former Member
    Former Member
    Posted on Mar 05, 2015 at 08:08 PM

    Hi Prasath,

    We are having the same issue. Have you resolved this issue?

    Thanks,

    Srinivas

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.