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SOLMAN 7.0 Web Access

Hello Experts,

I am new to SAP Solman and in process of setting up service desk for the customer. I completed basic settings and I am able to create and edit the messages. I am also able to create message from web UI using transaction 'Notif_Create_Bsp'. My question is that this transaction works only when called from solman sapgui. Is there any way where end users can directly create message from brwoser without logging to solman? What should be the URL for creating and editing messages directly in web browsers? We are using solamn 7.0 EHP 1.

Thanks in advance for your support

Regards

Sandeep

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  • Best Answer
    Posted on Jan 07, 2013 at 09:57 AM

    Hi,

    depending on where your users are located, you can also use SAP Webdispatcher for web access (especially if there is an access needed via internet). For intranet use just call http://<FQDN>:port/sap/bc/webdynpro/sap/ags_work_incident_man or create alias as Gaurav mentioned.

    You always need a logon to solman for authentification.. but you can use single sign on mechanism, e.g. if you have an active directory or portal integration.

    RP

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  • Posted on Jan 05, 2013 at 12:22 PM

    Hi Sandeep,

    Users can login a Service Desk Ticket with two methods:

    1) From Managed System like ECC, CRM, SRM etc.

    2) Through Solman itself

    Now from Solman, users have the option through SAPGUI or web URL.

    Now as per your requirement you need method to create URL, sol please check it below:

    a) First of all you need to create external alias for the Service Desk Link from SICF t-code.

    b) Click Create new alias

    c) Enter the name /support and select the service mentioned below.

    /sap/bc/webdynpro/sap/ags_work_incident_man

    The above service should be activated. It may also require many other workcenter and web gui services to be activated.

    d) You can test the service by entering the URL: http://<FQDN>:<icm port>/support

    When you enter this URL it will ask you for authentication.

    Authentication is required as it will log the ticket creator automatically.

    Please reply if you have any further doubt.

    Regards,

    Gaurav

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