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Former Member
Jan 03, 2013 at 10:19 AM

Solman 7.1 - Change default status 'Sent to support' to 'New' for new incident

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Hi,

I have encountered an issue with changing the Status of Incidents. Whenever I create a new incident message (ZMIV), the system always defaults to status 'Sent to Support'. Though the initial status in the settings is 'New'.

Any ideas why this is happening and what i could check?

Thank you,

HL

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