cancel
Showing results for 
Search instead for 
Did you mean: 

Solman 7.1 - Change default status 'Sent to support' to 'New' for new incident

Former Member
0 Kudos

Hi,

I have encountered an issue with changing the Status of Incidents. Whenever I create a new incident message (ZMIV), the system always defaults to status 'Sent to Support'. Though the initial status in the settings is 'New'.

Any ideas why this is happening and what i could check?

Thank you,

HL

Accepted Solutions (0)

Answers (5)

Answers (5)

Former Member
0 Kudos

Hi There,

Were you able to resolve the issue as I have the exact same situation.

I read Algrace's response however I don't really understand what she means.

Thanks

Former Member
0 Kudos

Hello,

Check the parameter in the action. The standard action of SAP is set to "sent to support" that is why you get the status even if the status configuration is set to ''new".

regards,

Grace

Former Member
0 Kudos

Hi There,

Were you able to resolve the issue as I have the exact same situation.

I read Algrace's response however I don't really understand what she means.

Thanks

Former Member
0 Kudos

Hi....

Have you found any solution for this issue?

Please let me know...

Thanks!

Former Member
0 Kudos

Hi All,

 

My problem hasn't been solved.

Is there anyone have idea to setup the initial status after creating incident message to "New", instead of "Sent to Support"? My transaction type ZMIV is copied the same from SMIV.

 

Could you pls help to unblock me?

Thank you,

HL

Former Member
0 Kudos

Hello,

I am also encountering the same issue. I get the Sent to Support for all the status. ex. New Sent to support, In Process Sent to Support, Proposed Solution Sent to Support.

Hope we can get this resolved.

regards,

Grace

Former Member
0 Kudos

Have you fond any solution ? Please let me know.....

Thanks in advance

Former Member
0 Kudos

Hello Tushar,

Just play with your status number and the lowest and highest status no.

regards,

Grace

richard_pietsch
Active Contributor
0 Kudos

Hi,

insert OPEN in the last column in the row.. this should work.

I did it in a own created status profile used within another transaction type.

RP

Former Member
0 Kudos

Hi Richard,

I tried to insert OPEN in the last column and also play around this settings. But it still doesn't work.

May you provide me some screenshots inside this settings? I'm not sure what's different between yours and mine.

Thank you,

HL

richard_pietsch
Active Contributor
0 Kudos

Hi,

I created transaction profile ZSES with own user status values (they do not belong to standard incident management process) in a Z* status profile without SAP's default settings (see screenshot).

As these values do not match the standard values from table TJ30, additional settings for mapping the keyuser's reply to the favored status according to note 1493154 are necessary.

It's working fine for us.

RP