on 01-03-2013 10:19 AM
Hi There,
Were you able to resolve the issue as I have the exact same situation.
I read Algrace's response however I don't really understand what she means.
Thanks
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Hello,
Check the parameter in the action. The standard action of SAP is set to "sent to support" that is why you get the status even if the status configuration is set to ''new".
regards,
Grace
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Hi....
Have you found any solution for this issue?
Please let me know...
Thanks!
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Hi All,
My problem hasn't been solved.
Is there anyone have idea to setup the initial status after creating incident message to "New", instead of "Sent to Support"? My transaction type ZMIV is copied the same from SMIV.
Could you pls help to unblock me?
Thank you,
HL
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Hi,
insert OPEN in the last column in the row.. this should work.
I did it in a own created status profile used within another transaction type.
RP
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Hi,
I created transaction profile ZSES with own user status values (they do not belong to standard incident management process) in a Z* status profile without SAP's default settings (see screenshot).
As these values do not match the standard values from table TJ30, additional settings for mapping the keyuser's reply to the favored status according to note 1493154 are necessary.
It's working fine for us.
RP
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