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Former Member

How to create an SAP Support Ticket

Hello Community,

I recently had posted a question regarding SAP BPC and it seems that no one could answer it. The link to that thread is http://scn.sap.com/message/13719114

I was going to create a support ticket and see if an SAP employee could give technical advice and reasoning why my issue is happening. I am having difficulty finding a way to create a ticket for SAP Support and was wondering if someone here in the community could give me a directional guide on how to do this.

Thank you for your time,

Ryan Lambert

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1 Answer

  • Best Answer
    Jan 02, 2013 at 04:20 PM

    Hi Ryan,

    To create a support ticket, you need to log in to the SAP Support Portal with your S-user ID and password here: http://service.sap.com/message

    You will need to have authorizations assigned to you to be able to log a message. If you don't have the authorizations, your super administrator can provide them for you. You can find a list of your companies super administrators under My Profile at the top of the page in the support portal.

    I have also added a video link for you that explains how to log a message: http://www.youtube.com/watch?v=GRn2IFa4oAc&feature=share&list=UUGq-887nWHJ23h_dJi19FEw

    Let me know if this helps.

    Thanks,

    Kristen

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