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Hello all,

The client has 2 e-mail domains which are being used and they want both of them to be used while sending E-mail Campaigns out (choice to be provided to system admin while sending Campaign on which one to use). Currently we can maintain only one domain post maintaining a valid DKIM key for the domain in C4C to send Campaigns out. We need to provide a functionality where-in before sending an e-mail campaign, the system administrator can choose which domain to send this campaign from. Any pointers on this will be appreciated.

Thanks and regards,


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1 Answer

  • Best Answer
    Posted on Jan 09, 2017 at 11:20 AM

    This actually involves 2 phases

    Phase 1 :

    Business Configuration --> E-mail and Fax Settings --> activation of mass e-mail
    Follow the steps to activate the mass-email

    Once the activation of the mass-email is completed , you can then start sending emails.

    Phase 2 :

    Marketing --> Content
    From there create Email templates with different "From Address"
    Once this template is used in any campaign to send emails, the domain maintined in "From Address" will be used as a sender address.

    So two different email templates with two different "From Address" can be created like this and can be useed to serve the purpose of two domains.

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