BO4 - Error message when user stops working on webi for 30 mins then restarts WEBI Timeout files?

[former_member272336]

Hi,

A user is reporting following issue.

They are logged into WEBI, then start working on other applications  later they get error messages when start working on WEBI again (say .5 hour later) - they have not given exact error message - believe a 30270 one.

Not related to permissions as have given the user admin privileges.

Have changed one file which believed was reated to timeout issues web.xml from 20 to 120 minutes

Can anyone advise all the files which need to be changed related to session limits for webi interaction?

Could this be a server setting as well - e.g. webi porcessing server minutes before idle connection closed?

In summay if anyone could advise all the settings/files which need to be changed to avoid any such timing issues then could increase all to say 120 minutes

Any downsides to this - admin manul talks of extra resources

Thanks

[Former Member · Accepted solution]

Hi Philip,

could you please provide few more details.

Is it Web server timeout issue or webi processing server idle timeout issue?

web server ( Tomcat):

The below files has to be changed for session timeout settings.

C:\Program Files (x86)\SAP BusinessObjects\Tomcat6\conf\web.xml

C:\Program Files (x86)\SAP BusinessObjects\Tomcat6\webapps\BOE\WEB-INF\web.xml

increase the session time out in the xmls.

Webi Processing server hangs issue:

Go to Central Management Console (CMC), navigate links: Servers > Web Intelligence

Processing Server

1.

Properties page > Change "Timeout Before Recycling" to 10,000 seconds (maximum

value). (Do same for ALL Web Intelligence Processing Servers)

2.

You will need to refresh a Web Intelligence Document by each Web Intelligence Processing

Server at least every 10,000 seconds to ensure that the "Timeout Before Recycling"

parameter is not met.

If there is only One Web Intelligence Processing Server in the environment schedule a Web

Intelligence Document to be refreshed every 2 hours.

If there are multiple Web Intelligence Processing Servers then you will need to create Server

Groups; each Server Group must contain an Adaptive Job Server & a Web Intelligence

Processing Server. Schedule one Web Intelligence Document to run to each Server Group

every 2 hours

3.

The recycle modus will never be reached, and issue will not occur. (N.b. Available memory

will need to be monitored on the BOBJ server - if memory usage remains high a

adminstrator-controlled restart of Web Intelligence Processing Servers will be required)

Regards,

Prasad

[former_member272336 · Accepted solution]

Hi Prasad,

Thanks for the info.

I have changed the session timeout values so believe this shouldn't be an issue.

Notice is a setting Idle Document timeout on webi procesisng server set as little as 5 minutes.

Does this need to be increased - sounds releavnt - default seems a little low 5 minutes - if someboy needs to take a break while working on a document.

Thanks

[Former Member · Accepted solution]

HI Philip,

no it is not to increase this. if you have issue with webi processing server then implement the above solution.

Regards,

Prasad

[former_member272336 · Accepted solution]

Hi Prasad,

Thanks for update.