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Jan 05, 2017 at 01:42 PM

Mail Tracking is not working automatically


Hi All,

Currently we are running marketing Campaign based on Amazon SES.

The behavior we detected is that the mail tracking is not working automatically, we have to run the report CUAN_MKT_EXEC_LINK_TRACKING manually to create the relevant interaction data.

(This report can track the mail open only if the link inside the mail was clicked)

Any idea to make the mail tracking run automatically? I do think this should be an ootb feature with some standard configurations, however I cannot figure out which step is missed in my environment.

The version of our environment is 1605.

Many thanks in advance.

Best Regards,