Support team determination from processor doesn't work in CRM_UI

[Former Member]

Hi everybody.

We are using SAP SM 7.1 SP5.

When the processor of the incident is changed the field "Support team" is not updated with correct team. Does anybody know how to solve it?

[Former Member · Accepted solution]

I'd like to update this topic.

This problem was resolved by SAP Note 1819615 - Relationship between support team and processor incorrect.

Best regards,

Artem

[Former Member]

Hello!

Set the parameter IM_SUPP_TEAM_DISABLE with empty value in table AGS_WORK_CUSTOM

and check the system behaviour

Regards,

Diana

[Former Member]

Hi, Diana. I've set this parameter but the systems behaviour remains the same.

[Former Member]

Hi,

Did you ever manage to sort out this one? We have the same issue now (on SP7).

Thanks!

[Former Member]

Hi, this problem was not resolved yet...

[Former Member]

Hello Artem,

Check this note works for me on Solman 7.1 SPS7 Note 1819899 - Support Team/Message Processor pull-down length restriction

BR,

SAPFan

[Former Member]

But it doesn't work for me =(

[Former Member]

As you see from my entry of Jan 23, I had problems getting it working correctly for us, also. What I did notice eventually, was that it was our modifications to the interface that caused the issues. When I compared the partner fields in our configuration with standard, I saw some deviations - and when I set our fields identically to standard it immediately started working.

Have you done any changes/modifications to the UI?