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External reference field

Hi ,

we are configuring CHaRM in SAP solution Manager 7.1 , i am looking for external reference field , can someone help how do i activate this

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 27, 2012 at 06:54 AM

    Hi

    any inputa pls

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  • Posted on Dec 27, 2012 at 10:00 AM

    Hi

    This field is not available in the CRM UI transaction or new web based interface of Solution Manager Incident Management SMIN transaction type

    thus you have to create a new field if you have similar requirement using AET

    http://help.sap.com/saphelp_crm700_ehp02/helpdata/en/01/320bd270e84f419953906fe8050ed1/frameset.htm

    hope it helps

    Regards

    Prakhar

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  • Posted on Dec 28, 2012 at 12:20 PM

    Hi,

    The external reference field is available in 7.1 as well but this is not visible by default. you can add this field by using configurable areas option in CRM UI and you can add the field - External reference from BTADMINH drop down list.

    Hope this helps.


    Regards,

    Imran

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