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Former Member
Dec 26, 2012 at 02:26 PM

EIC Subcategory SLA Settings

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Hi,

I have a top subcateogory (level2) that has 6 subcategories (level 3) under it with same SLA, hence I could see only one entry in the table:V_HREIC_SLA_TGT.

However, there is a new requirement to add 7th subcategory (level3) with a different SLA.

1) Can I create a new entry in the table marking SLA for this subcategory alone or
2) Should i need to create 7 entries in the table marking SLA individually

3) Please clarify what is the importance of activity priority under selection criteria tab in the table: V_HREIC_SLA_TGT

I would really appreciate if any one could help me on this.

Thanks,

Kishore