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Unable to open invoice

Former Member
0 Kudos

hi,

OpenText Vendor Invoice Management has been implemented in the project and I'm supporting the same.

When I'm trying to open two invoices in FBL5N and the protal, I get the error 'Document cannot be opened'. What can cause this?

thanks

Vikram Chaudhary

Accepted Solutions (0)

Answers (5)

Answers (5)

former_member182098
Active Contributor
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Personally, if I am you,

First note down the error message and search any relevant solutions in SCN.

Second thing search for any available notes.

The most important thing I would expect any time a question / discussion is related to an error, please ensure you are mentioned the error message number and any underlying text.

Otherwise, people only throw stones in dark and the discussion becomes bigger and bigger.

Former Member
0 Kudos

Hi,

are you sure you use open text for customer. as Open text is vendor invoice maangement .

SO please go to FBL1N in vendor report and then check .

Former Member
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Hi,

Have you tried to check if your Opentext imaging viewer is connected to the right archive system?

Regards

Nabil

milind_joshi7
Active Participant
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Vikram,

Might be there is an authorisation issue.

go through the below procedure.

1. Select the Line item which you have to open.

2. Double click on the line item

you will be getting the line item view as Dr. and Cr.like as FB02

You need to go through the Menu bar and select the Original Document.

If system shows the Invoice which mean by your problem is resolve if not, then its an authorisation issue.

Regards

Milind Joshi

Cell #  9823211143

Former Member
0 Kudos

hi Milind, Narasimhulu

I can see the invoice in ECC but unable to open the the same in the portal. Error says  'Document cannot be opened', it's coming up in OpenText Imaging clients window. What could have caused this?

Vikram

Former Member
0 Kudos

hi Milind,

Here's the thing, the user is not able to view the invoice in FBL5N. I'm trying to get to know the error that is coming ip in ECC. In the portal too (OpenText Imaging), invoices are not opening with the error 'Document cannot be opened'.

You said it might be an authorization issue, but the user is able to view other invoices in FBL5N and the issue is only with these two invoices.

Vikram

milind_joshi7
Active Participant
0 Kudos

Hi Vikram,

The RV document is able to display in FB02.

If yes please try to go through the same and select Original document. if still having same problem.

i feel that, you may need to co-ordinate with SD consultant or ABAPer.

Regards

Milind J

narasimhulu_konnipati
Active Contributor
0 Kudos

Vendor open invoices in Customer Line item display report?

FBL5N is Customer Line item display report

Can you check the same in FBL1N.

Thanks

Former Member
0 Kudos

Customer invoices. Document type is RV.

narasimhulu_konnipati
Active Contributor
0 Kudos

Just click the message 'Document cannot be opened'' and check what the message is explaining. There should be some reason to it right.

Please provide message details