on 12-20-2012 3:48 AM
hi,
OpenText Vendor Invoice Management has been implemented in the project and I'm supporting the same.
When I'm trying to open two invoices in FBL5N and the protal, I get the error 'Document cannot be opened'. What can cause this?
thanks
Vikram Chaudhary
Personally, if I am you,
First note down the error message and search any relevant solutions in SCN.
Second thing search for any available notes.
The most important thing I would expect any time a question / discussion is related to an error, please ensure you are mentioned the error message number and any underlying text.
Otherwise, people only throw stones in dark and the discussion becomes bigger and bigger.
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Hi,
are you sure you use open text for customer. as Open text is vendor invoice maangement .
SO please go to FBL1N in vendor report and then check .
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Hi,
Have you tried to check if your Opentext imaging viewer is connected to the right archive system?
Regards
Nabil
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Vikram,
Might be there is an authorisation issue.
go through the below procedure.
1. Select the Line item which you have to open.
2. Double click on the line item
you will be getting the line item view as Dr. and Cr.like as FB02
You need to go through the Menu bar and select the Original Document.
If system shows the Invoice which mean by your problem is resolve if not, then its an authorisation issue.
Regards
Milind Joshi
Cell # 9823211143
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hi Milind,
Here's the thing, the user is not able to view the invoice in FBL5N. I'm trying to get to know the error that is coming ip in ECC. In the portal too (OpenText Imaging), invoices are not opening with the error 'Document cannot be opened'.
You said it might be an authorization issue, but the user is able to view other invoices in FBL5N and the issue is only with these two invoices.
Vikram
Vendor open invoices in Customer Line item display report?
FBL5N is Customer Line item display report
Can you check the same in FBL1N.
Thanks
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