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Former Member

Re-issuing a check using FPCHR

Hello Experts,

We are using FICA to generate any outgoing customer refunds (checks). We are also using FPCHR to control issued check e.g. to mark them as cashed, to void them etc. We want to void and re-issue checks in few cases e.g. by changing customer name or address or re-issuing a duplicate check. Problem is - whenever I do this using FPCHR - I am not able to figure out how to re-print this re-issued check? I can void it, I can re-issue it - it also updates check number correctly on the cleared credit document which is on the contract account but after that - How do I force its print?

Can you please help me to understand missing step here. Thanks.

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1 Answer

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    Former Member
    Dec 19, 2012 at 03:48 PM

    Hi Nikhil,

    In FPCHR first you will select the open check and then click the Void tab right it gives you various options of which select issue/print -replacement check , enter the dates it is valid from and save the transaction and you will see correspondence is generated.

    Make sure the voiding reason you selected is enabled for replacement.

    thanks,

    Vikram

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