Action ACTIVITY_REMINDER_MAIL

[rpetrulis]

Hi Colleagues,

I undestand that the purpose of this action is to notify somebody if he has an open activity that passed its due date.

Start rule is "Activity is overdue":

  &CRM Business Activity.System Status&  ≠ I1005 

  and    &Current Date + Time&  > &Planned Date&

However if i test it it's being triggered in TIMESTAMP_FROM and not TIMESTAMP_TO.

An example:

I have an activity not finished (≠ I1005) with planned dates:

From 14.12.2012 10:00 to 15.12.2012 10:00:00

Suppose that current Date + time is 14.12.2012 15:00:00

System will trigger the action.

But activity is not overdue yet.

Is there a way to check it by TIMESTAMP_TO?

Regards,

Renato

[Former Member · Accepted solution]

Dear Renato,

In my opinion you should redefine that action in customer namespace, so that start condition looks like this:

  &CRM Business Activity.System Status&  ≠ I1005 

  and    &Current Date&  > &CRM Business Activity.Planned Date.To Date&

  and &Time& > &CRM Business Activity.Planned Date.End Time&

Any other parameters of action definition leave as in original.

Let me know if that helped.

regards,

Kornel