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Hi Colleagues,

I undestand that the purpose of this action is to notify somebody if he has an open activity that passed its due date.

Start rule is "Activity is overdue":

&CRM Business Activity.System Status& ≠ I1005

and &Current Date + Time& > &Planned Date&

However if i test it it's being triggered in TIMESTAMP_FROM and not TIMESTAMP_TO.

An example:

I have an activity not finished (≠ I1005) with planned dates:

From 14.12.2012 10:00 to 15.12.2012 10:00:00

Suppose that current Date + time is 14.12.2012 15:00:00

System will trigger the action.

But activity is not overdue yet.

Is there a way to check it by TIMESTAMP_TO?



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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Dec 17, 2012 at 01:42 PM

    Dear Renato,

    In my opinion you should redefine that action in customer namespace, so that start condition looks like this:

    &CRM Business Activity.System Status& ≠ I1005

    and &Current Date& > &CRM Business Activity.Planned Date.To Date&

    and &Time& > &CRM Business Activity.Planned Date.End Time&

    Any other parameters of action definition leave as in original.

    Let me know if that helped.



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