Skip to Content

Action ACTIVITY_REMINDER_MAIL

Hi Colleagues,


I undestand that the purpose of this action is to notify somebody if he has an open activity that passed its due date.

Start rule is "Activity is overdue":

&CRM Business Activity.System Status& ≠ I1005

and &Current Date + Time& > &Planned Date&

However if i test it it's being triggered in TIMESTAMP_FROM and not TIMESTAMP_TO.


An example:

I have an activity not finished (≠ I1005) with planned dates:

From 14.12.2012 10:00 to 15.12.2012 10:00:00

Suppose that current Date + time is 14.12.2012 15:00:00

System will trigger the action.

But activity is not overdue yet.

Is there a way to check it by TIMESTAMP_TO?

Regards,

Renato

Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Dec 17, 2012 at 01:42 PM

    Dear Renato,

    In my opinion you should redefine that action in customer namespace, so that start condition looks like this:

    &CRM Business Activity.System Status& ≠ I1005

    and &Current Date& > &CRM Business Activity.Planned Date.To Date&

    and &Time& > &CRM Business Activity.Planned Date.End Time&

    Any other parameters of action definition leave as in original.

    Let me know if that helped.

    regards,

    Kornel

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.