Response Time of MSON Application

[Former Member]

Hello SDN Users,

we want to use the Mobile Sales Online for CRM (MSON) Application for our Sales Representatives. Currently I'm testing it on a BlackBerry 7230 with a T-Mobile Germany connection. On the location I'm testing the antenna indicates 2 active bars. The BlackBerry Browser is in the default setting. I've started the MSON Application and stopped the time between Get link of "My Activities" and the display of the Search Form. The time was 15 seconds. I think this will not be accepted by our users. I've also tested this with the BlackBerry Device simulator on my local PC connecting directly to the Portal server where the Mobile Sales application is

running. The time was 4 seconds. Some other pages I've tested:

Search to Result list:

BlackBerry 10 sec

Simulator 2 sec

Result list to Details

BlackBerry 9 sec

Simulator 2 sec

Questions:

1. Are they any suggestions to reduce the Response Time of this application?

2. Has anyone else implemented MSON in real world enviroments?

3. What where the response times?

Best regards

Gregor Wolf

[gregorw]

With BlackBerry's supporting EDGE and UMTS this problem is solved.

[Former Member]

Hello Gregor,

There are numerous factors that effect the performance of the MSOn application like data volume and the landscape of the WebAS and CRM backend. In this application the WebAS makes intensive call to the CRM backend, its very important to have the WebAS and the CRM backend close together in order to reduce the network latency. The connection type also has great effect on the application performance.

Also, in addition to the landscape, the data volume could also reduce the response time of the application. In the search forms if some condition is given , instead of blank form the response time is much faster. In the new SR3 version of the application, atleast one search criteria has to be specified.

Due to all such variables its difficult to give concrete figures regarding the testing results within SAP.

Kind Regards

Gitin

[gregorw]

Hello Gitin,

where is the SAP Logo beside your Username :-). I'm posting also the question I've asked you in the OSS Message. So everyone will take benefit of your answer. Our system enviroment looks like this:

Blackberry
  |
  | GPRS
  |
T-Mobile
  |
  | Internet connection 2 MBit/s leased line
  |
Blackberry Enterprise Server
  |
  | 100 MBit/s LAN
  |
WebAS with BlackBerry Application
  |
  | 1 GBit/s LAN
  |
CRM Server

What response time could be expected? Can you give me response times of SAP test results and their configuration?

Regards

Gregor