I have a question, during free of charge process , the client wants the material which is sent as a free of charge to be tracked separately. It should not debit the customer.
The scenario is if there a material which is found faulty the customer will send back the material back to the client. The client will check the material if the material is faulty and if the material is under warranty then they will replace the material through FOC .
During this FOC ( free of charge ) the client does not want the value of the material to be debited to the customer. They want to track it separately by hitting a different GL account during billing.
How to go about it.
Should we need to create a separate pricing procedure ? and assign a separate account key and track it.
But how will the DR account will be tracked separately into another account instead of customer?