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Workflow

Hello Gurus , Hello Rick ,Hello Jocelyn and Other Experts

i need your urgent help in solvingone issue .

We are having a Workflow Situtation in which when a user clicks on a Particular stpe ,it is getting disappeared.

The name of the step is "Enter Invoice data on target client "

With this Task you will be routed automatically to the target client to

post the Invoice.

This Task will automatically disappear if an Invoice has been correctly

stored on the target client. Please click refresh.

In the case: you would like to cancel this task and go back to the

User-Decision: PO / Not PO related, please click the link "Cancel workitem:

Go Back to Decision Task" on the right side.

Can you please what could be the issue ,it is very urgent .

Vijay

workflow isue.JPG (123.8 kB)
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3 Answers

  • Posted on Dec 12, 2012 at 11:47 AM

    Hello,

    It looks like the step in question is in one branch of a fork and the other branch completes first - which leads to it being logically deleted. You should look at the design of the workflow in PFTC_DIS and see what the fork looks like. It possibly has a wait step. The task even says:

    "This Task will automatically disappear if an Invoice has been correctly

    stored on the target client"

    regards

    Rick Bakker

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    • Former Member

      Hello Rick ,

      many thanks for your reply.

      User tells that issue is not occuring frequently but in fe documents or few times only .

      Secondly i have checked all the RFC which are connecting from workflow system to Remote system ,everytihng is wkring fine .

      i have direclty gone to the task by clicknig on the step and then by clickinhg on extras->disllay task and i checked the workflow structure also but din';t found any fork there .

      wf 2.JPG (74.3 kB)
  • Posted on Dec 12, 2012 at 11:54 AM

    Hi Vijay,

    Ok so the log is showing the user twice entered the work item and then cancelled out of it, e.g. they presed the "Cancel and keep in inbox" button or backed out of the screen. The final time the work item was cancelled (logically deleted) fully.

    Backing out of work item can usually be done as many times as you like and does not explain why the final time the work item was logically deleted.

    A more likely culprit is the "Cancel work item go back to Decision task" button you mentioned... is this a custom button? It doesn't sound like a standard button.

    If it's a custom button you may need to investigate the code behind it to see what it is doing

    If it is a standard button please include the EXACT text of the button - we all know the standard button names and recognise them well.

    Also look at Rick's suggestions - personally I prefer transaction SWDD to look at the workflow, or you can click on the WS number in the workflog log above and that will also work.

    Regards,

    Jocelyn

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    • Hi Vijay,

      Ok well finding out EXACTLY what the user did is very helpful.

      But also please use transaction SWDD to look at the workflow template, the WS number, as I suggested to see if there is a fork there that may be logically deleting the work item for some reason.

      We need you to give us some more facts, actual evidence from your system, to go on .

      Rgds,

      Jocelyn

  • Posted on Dec 17, 2015 at 11:21 AM

    Hi Vijay,

    What Rick & jocelyn suggested are probable reasons and i agree to that, could you show the complete log of the work item? if possible its parent work item and flow of that.

    After following the chronicle only one can suggest on the behavior.

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