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Former Member
Dec 11, 2012 at 02:14 PM

Email Marketing Campaign: Track Email Open Rate

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Dear Experts

when sending emails from CRM campaign to BP's we are able to track when BP clicks on one of the email's hyperlink (link tracking).

However we are still unable to track how many emails have been opened.

Following some other threads we have tried to track a hidden image but the system does not generate the MIG and the URL for images/pictures.

Can anyone give a clear example of what we need to add in the mail form to enable this functionality.?

Many thanks.

Alison