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SRM shoping cart issue because of background job RSCONN01

Hi Friends,

We have a situation where SRM Approvers are getting multiple emails into their Outlook from SAP asking them to approve old shopping carts which they have already approved before. We had a meeting with Basis and Autosys team to discuss this. What we learnt was RSCONN01 job was not running that sends out emails from Nov 2016 and now it has been fixed. But we need to find the root cause of this and why duplicate emails were/are being sent out.
Can any one of know about any OSS notes for RSCONN01 program?

This will give us an idea if there was any kind of fix done to this program by SAP.
Please help us on this and Thanks for your help.

Regards,

Pushpa

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