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Dec 04, 2012 at 08:02 PM

CL_BCS...: Mail Header Fields?


Hello collegues,


On one hand we send emails to a large group of users (Solution Manager ITSM). As response the users can answer to these mails. The content of the answer will be stored in Solman tickets via a Mail-In interface.

The problem now is, that also ie. "Out-of-Office" notices are stored in the tickets.

Two possible solutions (will work in Exchange environment at least):

- outgoing: usage of Mail header field "X-Auto-Response-Suppress" -> no automatic "Out-of-Office" mail will be created

- inbound: read "X-Auto-Response-Suppress" header field (already in all "Out-of-Office" mails) -> ignore mail

My problem: I couldn't find a solution yet to read/set any Mail header fields.

Is it possible to get access to the Mail Header Fields via CL_BCS... or other workarounds?

Or do you have another idea to solve this problem?

Best regards and Thank you