BO4 - Promotion Management - adding system error - any further details anywhere

[former_member272336]

Hi,

In CMC/Promotion Management trying to add remote system.

says cannot be added but no further detaills as to whty or any error code.

Thanks

[Former Member · Accepted solution]

Dear Philip,

Try to create a new LCM job and while creating the job select source or destination, update the remote server details manually. This process automatically update the remote server details.

Regards,

Santosh Returi

[former_member272336 · Accepted solution]

Hi,

I have found 4 similar  files in Input Filestore area

All similar format

lcm.cms-guid[ac90aaf0-0037-47cf-8b45-668a553a25947].list

One has latest date and time.

Am able to view the content when take copy.

Is there no danger of cauinsg corruption if changes such file manually rather than via system?

Should I create it in same folder as these files Input Filestore has hundreds of sub_folders of format a_120/..?

Thanks

[former_member183789 · Accepted solution]

Hi Philip,

Instead searching the entire Input filestore, you will get the exact path for the Promotion Mangement application from : Login to CMC-->Applications-->Promotion Management and right click and check the properties.

If you are not able to find the file with the name 'lcm.cms.list.properties', try creating a new file(empty) by giving the exact name as 'lcm.cms.list.properties' and then try testing the issue.

Also try creating another file (empty) with name as "lcm.admin.config.properties" and test the issue

Regards,

Niranjan.

[former_member272336 · Accepted solution]

Tried

Login to CMC-->Applications-->Promotion Management and right click and check the properties.

but right -click only gives copy etc.no property path.

Could you attach scheenshot exactly where right-clicking - perhaps I'm right-clicking in wormg area of promotion management.

Thanks

[former_member183789 · Accepted solution]

Hi Philip,

Log into the CMC

Click 'Applications'

Right Click 'Promotion Mangement' and select Properties

The 'File Name' shows the location of a properties files

Regards,

Niranjan

[former_member272336 · Accepted solution]

Hi,

Thanks

Shows the file as

frs://Input/a_120/015/000/3960/lcm.global-guid[a79f667f-2b82-4ad7-aaba-68da1d3a1f121].config.properties

file is empty.

Will look to creating empty file called

"lcm.admin.config.properties" in frs://Input/a_120/015/000/3960

and

lcm.cms.list.properties in same area with details populated.

Thanks

and

[former_member272336 · Accepted solution]

Hi,

Thanks for all the posts.

Just to let you know solved the issue without having to create above files.

Was due to firewall.  Switched off firewall within the company domain and managed to add successfully.

Thanks

[former_member183789]

Hi Philip,

Try to check the entries in the lcm.admin.config properties file from the Input filestore folder.

Normally, this file will get updated when we add any server information in the Manage Systems option.

File path would be :CMC-->Applications-->Promotion Management and right click on this and check the properties by which you shall know the exact path of the file.

If you donot have any entries in the file, try to add the entries manually where we have to follow the a particular format to enter the values..

Also make sure that you (User login to LCM) should have full rights on that folder in the  input filestore for getting it update while adding any server information.

Also please do provides us with the enviroment details...

Regards,

Niranjan.

[denis_konovalov]

do you have a screenshot of the error and exact workflow ?

[former_member272336]

What file formats supported for images - tried .bmp, .gi, .jpeg, .gif

CMC/Promotion Managment/Manage Systems/Add new system.

Enetr hots,port and dispaly name

says <server_name>:6400 could not be added.

Using Admninistartor login and machine can ping the server and remote cms database of server trying to add.

Uisng Windows 2008 r2 server and oracle 11.2.03 cms database.

Checked Input Filestore area for lcm.admin.config prtoperties - can't see it there - does it  liev somewhere else.

C:\bo4\SAP BusinessObjects Enterprise XI 4.0\FileStore\Input

Cannot add when creating lcm job - gives up a dropdwon list of servers to choose from and only way could see mine if either could add via Prmotion Management or this properties file which cannot see in Input Filestore folder.

Thanks

[former_member183789]

Hi Philip,

Are you able to see lcm.cms.list.properties in the Input Filestore path ? If yes, follow the below steps:

Take the back up of the lcm.cms.list.properties file

open and delete the contents of lcm.cms.list.properties

login to LCM

and try to add the systems from Manage systems option and check

If this file itself is also missing, try to create a file with 'lcm.cms.list.properties' and peform the above steps.

Regards,

Niranjan.