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BO4 - Promotion Management - adding system error - any further details anywhere


In CMC/Promotion Management trying to add remote system.

says cannot be added but no further detaills as to whty or any error code.


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3 Answers

  • Best Answer
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    Former Member
    Dec 05, 2012 at 09:04 AM

    Dear Philip,

    Try to create a new LCM job and while creating the job select source or destination, update the remote server details manually. This process automatically update the remote server details.


    Santosh Returi

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    • Hi,

      Thanks for all the posts.

      Just to let you know solved the issue without having to create above files.

      Was due to firewall.  Switched off firewall within the company domain and managed to add successfully.


  • Dec 04, 2012 at 05:02 PM

    do you have a screenshot of the error and exact workflow ?

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    • Hi Philip,

      Are you able to see in the Input Filestore path ? If yes, follow the below steps:

      Take the back up of the file

      open and delete the contents of

      login to LCM

      and try to add the systems from Manage systems option and check

      If this file itself is also missing, try to create a file with '' and peform the above steps.



  • Dec 05, 2012 at 07:24 AM

    Hi Philip,

    Try to check the entries in the lcm.admin.config properties file from the Input filestore folder.

    Normally, this file will get updated when we add any server information in the Manage Systems option.

    File path would be :CMC-->Applications-->Promotion Management and right click on this and check the properties by which you shall know the exact path of the file.

    If you donot have any entries in the file, try to add the entries manually where we have to follow the a particular format to enter the values..

    Also make sure that you (User login to LCM) should have full rights on that folder in the  input filestore for getting it update while adding any server information.

    Also please do provides us with the enviroment details...



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