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Final Bill Dunning Procedure Not triggered on final accounts

Hi Folks,

I have configured a final bill dunning procedure and assigned in the move-in/out dunning procedure field in Contract Account. However, when a customer is moved out and dunning processed on his account, proposal is not created with final bill procedure and shows the below information message

|   No dunning notice as dunning group has no dunning-causing receivable

Message no. >3411

  Information message guides me to the config nodes for 'define rules for additional receivables'. Is there any configuration required from  FICA or CS side to trigger final bill dunning procedure on inactive accounts.

Please advise!!

Thanks,

Santosh

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1 Answer

  • Best Answer
    Dec 04, 2012 at 04:23 AM

    Santosh:

    the message indicates that there are no open items which can trigger dunning.  This is likely because the items which are open cannot be used to trigger dunning - this is set in the additional receivable rule which is then assigned to the main/sub.

    regards,

    bill.

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