ESS Support Model

[Former Member]

As part of our ESS implementation we are trying to develop a support model post go-live. We would like some information/statistics from those that have gone live with ESS.

What kind of support model did you implement? (When an Employee makes a mistake in creating or updating their information on-line ? - Who was responsible for cleaning the data ? Who supported the employee through the process of correcting the data ?)

Any statistics on the percent of error or calls for support from employees would be great.

Thanks

Rachel

[Former Member]

Maybe I am mistaken but that is not really a technical issue but more a consulting service you are asking for. The support model depends on the size of the company, support structure, user community, etc...

For ESS you will most likely get requests about forgotten userid's, passwords, services not showing up, service information not complete. There are tools out there that can help you deal with that when you run ESS via EP.

Harald

Message was edited by: Harald Reiter