Prompt Issues in CRE on the BI Platform - Mobile iOS

[alfons_gonzalez]

Hi guys,

We have developed a from-based report using Crystal Reports Enterprise with a prompt based on a universe parameter. Report works well when displayed in BI LaunchPad (report ask user for answer the question offering him a list of values to select).

We are also interested in delivering the report by means of the mobile platform (iOS). Once we place the report in the Mobile category we can see it in the iPad but once selected a couple of thing trouble us:

1) A message "This report requires a refresh on launch appears"with the Options Cancel/Refresh. Obviously we must select "Refresh" but we don't understand why message appears. It's suppose that report automatically refreshes when opened (this is the behaviour in BI LaunchPad). There is some way to  avoid this sentence?

2) Once we select refresh app provide us the list of filters based on the prompts. But this time the app does not show the list of values to select the answer, This forces the user to having to type directly the answer without the help of the LOV. Why the LOV disappears in Mobile?

Someone has succesfully used prompts with list of values in Crystal Reports Enterprise based reports delivered by means of Mobile (iOS) platform?

Thanks

[Former Member]

Hi Alfons,

I don't know exactly the problem of point 1, but i can confirm that with Crystal Reports for Enterprise there is actually a problem with the mobile component. There is a note but  forgot the note number.

If you are not forced to use Crystal Reports for Enterprise (pehabs due to SAP BW access via BICS Interface) i would reccomend to you switching to Crystal Reports 2011.

I have not testet if it has been fixed with BO4 SP5. I have this information for BO4 SP4 FP1 and mobile Version 4.3

Perhabs the new 4.4 mobile Version will fix the issue ?

Best regards and sorry for this "bad" news

[alfons_gonzalez]

Thanks Manfred,

effectively, there is a note

1727480  - No list of values for the parameters when refreshing a Crystal Reports document on an iPad

Hilarious suggested solution in the note:

Resolution

• To refresh the report, manually enter a value for the parameters.

.......

[Henry_Banks]

Hi,

to be fair, it does also state that "Dynamic List of Values" are not supported at this time.

Please submit an enhancement request ( if there isn't one already ) over here: https://cw.sdn.sap.com/cw/community/ideas/businessanalytics/sbomobile_1

regards,

H

[Former Member]

Hi Henry,

My comment should not offend anybody. We all know bugs happen in the softwarebusiness. That's life - hopefully they get fixed soon. I did not search on idea place - but if there is an idea already perhabs mentioning it here will increase the chance of being seen !

I will vote definitely for this idea !!

Best regards

Manfred

[Henry_Banks]

No offence taken!

  I just wanted to clarify this isn't a bug at this stage, rather a feature that hasn't been implemented yet, and also show the entry-point for submitteding your enhancement requirements.

regards,

H

[Former Member]

HI Henry,

Is this issue resolved in BI 4.1 SP02..are still a issue in mobility.

Please advise.

Regards,

Naveen D