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Former Member
Nov 28, 2012 at 12:24 AM

CRM Sales Order: Order Reason dropdown not getting populated


Hi Gurus,

I have a problem with the field "order reason" in CRM WEB UI (Interaction Center). The dropdown is not getting populated.

The data element of this field which is present in ERP(AUGRU) and the customizing settings for the Standard Order are into: Sales and Distribution->Sales->Sales Documents->Sales Documents Header->Define Order Reasons.

How can I do obtain this catalog in CRM for the "order reasons". Is ther any object in CRM to load the order reasons via R3AS?

The "Order Reason" is a mandatoty field in the Std Order in ERP Side, and we have problems when the Sales order of CRM is sent to ERP.

Maybe is important to say than we are working with CRM 7.0 and ERP 5.0.

Thanks for any useful replies.

Best regards