Because of error 513, no message was created in Support Desk System

[Former Member]

Dear Gurus,

Hope, all of you are doing well !!

I need your help for solving one error "Because of error 513, no message was created in Support Desk System" which I am getting during creation of support desk messages from satellite systems. It's happening after upgrade from Solution Manager from 7.0 EHP1 to Solution Manager 7.1 SR1.

I have checked note 1522809, but mentioend note 1356510 is not applicable for Solution Manager 7.1 SR1.

Please suggest.

Regards,

Nilutpal.

+91 9766897144

[former_member264034 · Accepted solution]

Hi,

Please check if you have configured as per:
http://wiki.sdn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM
OR
http://wiki.sdn.sap.com/wiki/display/SAPITSM/Configuration%20and%20Administration%20of%20ITSM

And select Configuration Guide - Application Incident Management

Please implement note 1663497. This should resolve the issue.

Regards,

Aidan

[Former Member · Accepted solution]

Dear Aidan,

Sorry to say you that the given links are obsolete. It's not opening.

Again 1663497 is not applicable.

Please advise.

Regards,

Nilutpal.

[former_member264034 · Accepted solution]

Hi,

Error message 513 is probably caused by incorrect or incomplete

customizing. Please review SAP note 864195 for more details.

Link should now be available,

http://wiki.sdn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM

Regards,

Aidan

[Former Member · Accepted solution]

Dear Aidan,

Thanks for your support.

My issue got solved after following the steps mentioned in 1757238  note.

Regards,

Nilutpal.