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SAP support - service.sap.com

Former Member
0 Kudos

Hi,

I am new to SAP BI and i was involved in an implmentation project and we had SAP BI content 7.46 installed and we had faced lot of issues with the BI content and hence i had raised so many messages to SAP. For most of the message SAP had accepted that this is a bug and they have remotely logged into my developemnt system and have fixed the issue. Now suddenly i have received a invoice for the same!!! SAP never told me that the messages are consulting in nature, suddenly i have received the bill and i wish to know if this is the way the SAP support works. I am just trying to understand if these bills are common in every project or is it unique in my case. Being a fresher i am trying to understand how the things are working in SAP

Accepted Solutions (1)

Accepted Solutions (1)

MartinMaruskin
Active Contributor
0 Kudos

Hi,

the best way how to proceed within your issue is to contact your SAP account manager. Only such a guy can tell you how this is being handled by SAP. Usually SAP customers are having contracts signed with SAP and by this an support via service.sap.com is guaranteed.

cheers, martin

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi,

I believe you will not get an answer for this question in this forum. As this space discusses issues in SAP BW.

We have contacted SAP several times and they looked into our system (both dev and prod). But we weren't charged for the service.

It's all based on the service level agreements and the contracts while buying the product. You should contact your account manager regarding this.

Br,

H